20+ years of IT experience in systems administration, Microsoft Office support, desktop support, managing desktop support, and managing mobile devices. Experienced in team management, as well as configuring, installing, upgrading, training, monitoring and overall desktop/systems administration support. In his most recent position, Michael supports remote users and the training of other desktop technicians. He creates and manages user accounts and group memberships in Active Directory and other server management tasks. He is familiar with backing up and restoring data, server patching, managing work queues, and remote management. Michael has an extensive background in customer service and member training, both over the phone, and face-to-face support of his customers. Michael has excellent communication skills and is a strong team player. Previous managerial roles have included Team Lead and as a Sr. Desktop technician teaching and leading other technicians in their work and training. Other work includes training new hires, providing hardware, and making sure all members are trained to use support resources. Currently training towards my AWS Cloud Certifications. Training backgroundTrains new hires the proper support tools and how to use their laptopsAssists with the training of other desktop support / helpdesk personnelProvides training to employees needing extra assistanceBackground in Elementary Education with certification
Listed skills include Citrix Metaframe, Blackberry Enterprise Server, Active Directory Experience, Mitel 3300, and 28 others.
