Michael Schwimmer Email & Phone Number

Brooks, ME, US

Coralville, IA, US

San Francisco, CA, US

• Lead teams of Field Applications Scientist, Technical Support Scientist, Customer Success Managers, and Customer Support Specialist.

Sunnyvale, CA, US

• Serve as the Global Service Lead, tasked with creating alignment of the Global Field Service teams and ensuring the delivery of a consistent, branded experience for all customers.
• Lead in the creation and tracking of global key performance indicators (KPIs) with a goal of improving the customer experience while maintaining margin and expanding revenue.
• Develop and coordinate the re-branding of the service organization to highlight a customer focus.
• Manage both the U.S. and LATAM Field Service Teams consisting of Regional Service Managers and Field Service Engineers and direct Brazil repair center operations.
• Create and maintain strong working relationships with distributors in non-direct markets.
• Work in collaboration with regional General Managers, US and LATAM to ensure cooperation and develop partnerships between sales and service.

Sunnyvale, CA, US

• Drove sales enablement within the field organization, creating lines of communication throughout the company and developed processes and metrics that tracked progress and built ownership within the field.
• Directed the U.S. Field Service team consisting of Regional Service Managers and Field Service Engineers.
• Managed a high performing Service Coordination team of 1 consisting of 1 Service Coordinator Manager and 5 Service Coordinators including U.S. dispatch and global order entry and invoicing.
• Maintained full responsibility for U.S. service organization’s profit and loss (P&L).
• Developed cohesion between all parts of the Commercial team including the Technical Support Center, Sales, Applications, Engineering, Marketing and Business Development. Notable achievements while in the position.

Forchheim, DE

• Managed a team comprised of 22 Engineers working in both Colorado and Wyoming, providing leadership and development that drove increases in both individual and team performance.
• Worked in collaboration with Calls Center staff to resolve customer escalations and complaints in a timely professional manner.
• Oversaw both Imaging/Clinical products and Laboratory Diagnostics with a team of as many as 34 employees across a diverse geographic area covering Oklahoma and Texas, which produced revenue of $36M.
• Effectively managed complex customer situations while working to grow overall customer satisfaction. Notable achievements while in the position included:- Drove the growth of the $28M revenue budget while protecting.

Forchheim, DE

• Selected as a high potential employee to attend meetings and work with ASM on profit and loss in addition to working to resolve issues associates with networks, IT and servers.
• Took a proactive approach to performing correctly and regularly scheduled maintenance on Radiation Oncology, Computer Tomography and Ultrasound systems.
• Managed parts and tool in addition to the test inventory for 15 engineers and created and implemented inventory controls to reduce overhead on-hand.
• Provided on-the-job training on service/administrative duties to new Service Engineers in addition to providing wide-ranging support with customer interactions and supporting junior members on complex issue resolution.
• Utilized remote service to more effectively troubleshoot systems.
• Selected to represent the Siemens Service in director level meetings, providing valued input as an active participant.

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Electronics Engineering Technology