Michael Sciandra, Ma, Cpss, Igrs Email & Phone Number

Lincoln, NE, US

Lincoln, Nebraska, US

• Presentation of information regarding problem gambling/gambling addiction to schools, businesses, faith groups, and non-profit organizations
• Developing relationships with business and community leaders to enhance conversations regarding problem gambling education and treatment
• Media relations to share organizational mission along with news and activities supporting problem gambling education and treatment
• Promotion of fundraising activities to assist problem gambling treatment
• Development and management of online and social media presence
• Peer support activities in individual and group settings

• Represents local and national brands through event marketing, promotional canvassing, and other forms of marketingPrevious responsibilities include:
• Setup and teardown of events
• Product promotion in a friendly, professional, and persuasive manner
• Delivery of exceptional customer service
• Use of technology, including current cell phone and connected devices
• Delivering flyers and other door-to-door materials

Chicago, Illinois, US

• Promote features and benefits of wireless telephone service to current and potential customers
• Deliver exceptional customer service
• Process bill payments on postpaid and prepaid accounts
• Troubleshoot wireless phone and account issues
• Additional marketing, database management, and operational duties as assigned

Chicago, Illinois, US

• Provided business consultation for ten independently-owned U.S. Cellular dealerships.
• Gave consultation to business owners on associate training, marketing and promotional activities, sales development, customer service, and company policies and procedures.
• Produced and conduced training sessions on detailed sales process, company policy and procedure, delivering an ideal customer experience, technology enhancements, and new product releases
• Recruited customers and new business owners through community events.
• Conducted inside and outside sales duties, including initial contact and proposal writing for potential business-to-business accounts
• Acted as a liaison between corporate retail and dealer locations.

• Set up and tear down of temporary COVID-19 vaccine clinic locations throughout Lancaster County
• Ensure proper check in of vaccine recipients
• Complete accurate registration of walk-in vaccine recipients
• Assist in supervision of 2-20 vaccine clerks
• Act as liaison between vaccine clerk staff and the nurses giving vaccinations
• Perform inbound and outbound telephone customer service, answering questions regarding vaccine availability and scheduling potential recipients for future vaccine clinics

Bellevue, NE, US

• Acted as the central point of contact at all Southeast Community College campuses, develops pathways and directs learning initiatives in collaboration with academic and administrative leadership of both Bellevue.
• Developed and implemented a comprehensive and unique annual strategic business plan customized to the particular needs of the students, faculty and staff at SCC.
• Established effective marketing efforts, outreach opportunities and relationship management strategies at SCC and throughout southeast Nebraska.
• Identified and conducted proactive activities to realize increased interest in Bellevue University and SCC educational programs.
• Established and maintained contacts at all levels of SCC to deepen the cooperative relationship that develops new avenues for enrollment.
• Managed all student, faculty and staff interactions in appropriate CRM systems.

• Set up and maintain silent auction displays at local businesses.
• Build relationships with management and associates within businesses to acquire highly visible lobby space
• Retrieve bids from locations and enter data into corporate website
• Weekly maintenance of auction displays, including cleaning, resets, and reporting broken or stolen merchandise
• Maintaining accurate inventory of memorabilia, signage, and fixtures in use in the field and in storage facility
• Regular reporting and communication with corporate management and support personnel

Lincoln, Nebraska, US

• Work with the Executive Director to set a clear vision plan when it comes to property maintenance of their assigned centers, including two swimming pools, spa, three gymnasiums, cardiovascular fitness equipment, weight.
• Recruits, hires, trains, and supervises a facility housekeeping and maintenance staff of approximately ten employees, along with volunteer staff.
• Works with vendors to make sure all tasks are completed in a timely fashion.
• Acts as a liaison between the YMCA and Lincoln Public School in regards to shared spaces within the facility.
• Ensures timely response to general maintenance requests and emergency orders.
• Responsible for inventory control of cleaning, maintenance, sanitation, and other supplies.

Crete, NE, US

• Promoted benefits of a Doane University education to potential undergraduate and graduate students by completing a full needs analysis, which includes qualifying students using application criteria and answering.
• Conducted personal interviews to qualify candidates and explain admission requirements, delivery methods, and course structure in order to successfully meet/exceed enrollment targets.
• Maintained accuracy and integrity of CRM database and other higher education software with full and proper documentation.
• Collaborated with Doane University offices including academic departments, admissions, financial aid, student accounts, and registrar.

Chaska, MN, US

• Recruited, hired, trained, and supervised assistant manager and sales associates to promote the MyPillow brand.
• In charge of store operations, including deposits, inventory, schedules, customer service, and store maintenance.
• Continuously trained sales team on effective sales processes, company policy and procedure, and exceptional customer service skills
• Developed and implemented local marketing campaigns, including decision-making responsibilities on radio advertising, charitable donations, and mall promotional activity
• Completed inside and outside sales duties, including business-to-business sales prospecting, proposal writing, and sales completion
• Demonstrated sales growth every year in business, including a 30 percent increase in total sales in calendar year 2015

Peania, Attica, GR

• Planned and scheduled special promotional events for the Nebraska Lottery, producing over $250,000 in annual sales.
• Trained and coached eight promotional team members on Nebraska Lottery products and effective sales skills.
• In charge of event operations, including inventory, cash deposits, and equipment maintenance
• Provided one-on-one training and technical support for lottery retailers in Nebraska and Montana
• Wrote press releases, interacted with local media at promotional events

• Managed two cellular telephone storefronts plus assisted in management of two mall kiosks.
• Recruited, interviewed, hired, trained, and supervised sales associates.
• Developed and implemented regional marketing campaigns in addition to inside and outside sales duties.

Certificate, Peer Support Specialist

Certificate, Disordered Gambling Counselor Specialty

Masters Of Arts, Management With Emphasis In Leadership

Bachelor Of Science, Marketing Management

Associate Of Applied Science, Marketing Management