Scott Grubbs Email & Phone Number

Marietta, GA, US

Atlanta Metropolitan Area

• Served as Project Manager, leading DevOps stand-ups and coordinatingcross-functional teams to ensure alignment on project objectives,successfully managing timelines and deliverables.
• Spearheaded manual QA testing for multiple Nextech SaaS products andapplications, ensuring seamless functionality and user experienceacross platforms.
• Developed comprehensive testing suites in TestRail, includingFunctional, Smoke, Load, Stress, and End-to-End test cases, enhancingproduct stability and performance.
• Played a key role in building the QA department from the ground up,contributing to team structure, process development, and testingstrategies.
• Managed bug tracking and issue resolution by creating and verifyingtickets in JIRA and Celoxis, improving the efficiency of the developmentcycle.
• Conducted extensive QA testing on Augmented Reality (AR) and VirtualConvention apps for both Android and iOS, ensuring high-qualityexperiences across multiple devices.

Greater Atlanta Area

• Led manual QA testing for all Piksel Digital Enterprise products,ensuring high-quality performance across multiple platforms.
• Tested SaaS streaming media platforms, contributing to reliable andseamless streaming experiences for users.
• Utilized Postman for REST API testing, ensuring backend functionalityand efficient data exchange between services.
• Maintained comprehensive documentation and release notes for allDigital Enterprise products, ensuring clarity and accuracy forcross-functional teams and clients.
• Collaborated closely with Project Managers, providing accurateprioritization and story point estimation for incoming JIRA tickets,optimizing workflow efficiency.
• Instrumental in designing and testing a product that integrated anonline video platform with WordPress websites, delivering a seamlessexperience for clients.

Greater Atlanta Area

• Served as the primary point of contact for all client, user, and internalissues, ensuring swift and effective resolution of service requests.
• Managed complex streaming systems, including SaaS platforms,encoders, network connectivity, and end-user issues, addressing bothsoftware and hardware concerns across a variety of environments.
• Monitored live streams to ensure optimal quality, performance, anduptime, proactively identifying and resolving issues before theyimpacted the user experience.
• Mastered front-end and back-end troubleshooting across multipleplatforms, enhancing the ability to resolve diverse technical challenges.
• Maintained consistent and detailed ticket documentation in CRM andissue tracking systems (Salesforce, JIRA, Netsuite, HubSpot), ensuringclear communication and accountability throughout the supportprocess.
• Promoted to Lead, taking on senior responsibilities within thedepartment, including overseeing daily operations and mentoring teammembers.