Maintained responsibility for tactical oversight of a large Workforce Investment Act (WIA) contract that encompassed multiple locations and funding sources, partnerships with the Virginia Employment Commission, and a large revenue stream and employee base Managed the successful implementation of a workforce services contract, ensuring contractual commitments were met Collaborated with and managed positive and productive relationships with, clients, the Board of Directors, management, operations staff, community partners and the general public  Maintained responsibility for the direction, motivation and development of staff to align with and promote mission, vision, values, and brand; foster a motivational, collaborative, and innovative work environment; provided effective training and support; supervised staff performance; administered policies and procedures Developed, implementes and evaluated strategic plan and project goals; ensured.all contract goals and expectations were being met; policy and procedure development and maintenance; evaluation of the performance and impact of the organization and staff in meeting objectives and delivery of services; QA and QM Maintained responsibility for overall budget, budget management, budget accountability and fiscal management; ensures proper practices regarding record keeping, controlled systems and proper reporting; lead annual budget planning efforts Managed ongoing pursuit of new business relationships and job orders; developed and fostered relationships and referral sources to achieve and maintain the highest job placement levels possible

I was the Employment Department Manager of the WorkSource Oregon McMinnville Center. Our main partner was housed within our center; staffs from both agencies worked together. This required a great deal of collaboration and flexibility. In addition to our in-house partner, we had a list of mandated partners and other community and workforce-related organizations that required active partnership.• Responsible for the general operation, i.e., staffing, facilities, vendor relations, supplies, public relations, and marketing, of the McMinnville WorkSource Center• Directly responsible for understanding and effectively administering complex programs such as: The Veterans’ Employment Program, Trade Act, WIA, Claimant Reemployment, etc…• Operated a $500,000.00 plus budget, including: budget tracking, budget requests for assigned programs, projecting resource needs and entering into Memorandums of Understanding (MOU) with partners• Negotiated contracts for services and supervised staff and administration of the contracted program/services• Evaluated quality of services provided by: reviewing reports and statistical data, conferring with reporting staff and by reviewing information from users of programs/services in order to determine what improvements were needed• Worked alongside staff, as a team member, to provide services and make continuous improvements, including: using LEAN principles, team meetings and other methods• Developed and maintained community partnerships and collaborated with organizations to serve the community• Performed administrative and supervisory functions for all staff by writing job descriptions, interviewing and hiring new staff, providing or arranging for training, evaluating performance, writing and delivering performance reviews, coaching and mentoring, recommending or initiating personnel actions, developing work procedures, establishing work schedules and resolving disputes through mediation

This was a duel role. We had several partners providing workforce services under the Workforce Investment Act (WIA) in the center. In addition to accepting the Employment Department Supervisor position, I was also accepting the position as the Career Center Coordinator. As such, I was responsible for Chemeketa Community College staff and all of the programs under Title 1B of the act. • Directly supervised a range of 12 to 20 staff from two different agencies holding a variety of different positions • Performed administrative and supervisory functions for assigned units and programs by: writing job descriptions, interviewing and hiring new staff, providing or arranging for training, evaluating performance and writing and delivery performance reviews, coaching and mentoring, recommending or initiating personnel actions, developing work procedures, establishing work schedules, resolving disputes through mediation and preparing narrative and statistical reports• Proactively looked for ways to motivate and develop staff (e.g., designed and facilitated staff retreats, implemented internal recognition programs and created Individual Development Plans) • Worked collaboratively with Employment Department and partner managers and staff to integrate programs and services – considering respective missions, goals and deliverables • Actively participated in local and state-wide management, partner and strategic planning meetings and training• Effectively dealt with angry and hostile customers • Worked-out-of-class as the Assistant manager for approximately one year

Lead workers perform all of the duties of a Business and Employment Specialist (see below) in addition to lead duties. Lead work performed:• Availed myself as a resource to my team and collaboratively worked to serve the public• Assessed and resolved coverage needs and maintained a staffing schedule for the employment services unit • Trained new staff, assigned and reviewed work, offered constructive feedback and role-modeled customer service• Functioned as the first-point of contact for staff and acted as a liaison between staff and management• Resolved customer complaints and de-escalated angry and hostile customers on regular basis • Worked with my team to review and improve customer service flow and unit processes• Helped design a Web-based case management and information management system with partners

As with the last two positions, this one was located in the Salem WorkSource Center. Among the largest centers in the state, we received between 300 to 700 customers/job seekers a day. Our customer base was very diverse and the environment fast-paced. Daily job rotations consisted of working in the customer service area, staffing the phones, working in the interview cubicles or at my desk using a computer. Work Performed: • Greeted customers, used effective listening techniques to understand needs, explained available services and options, assisted customers as needed and confirmed that expectations and needs were met• Explained complicated rules, policies and program eligibility in a way that customers could easily understand• Helped job seekers register for services, use our computers to match themselves to our job listings, use the internet to conduct job search, locate and understand labor market data, access and take assessments, write cover letters and resumes and create a job search strategies• Acted on behalf of employers and Interviewed job seekers to determine if they were qualified for referrals to job listings • Used the agency’s job listing and information management system (iMatchSkills)to enter job seeker and employer data• Used iMatchSkills to match job seekers to job listings, screen for qualifications, and refer the most qualified candidates• Designed flyers, information packets, signs and presentations• Facilitated job search related workshops and center orientations• Was an onsite “help-desk” resource for staff in trouble-shooting and resolving computer hardware and software issues

I was hired as temporary employee based on my work in the veterans’ unit. I was part of a three-person team in the: “Claimant Reemployment Program”. We contacted Unemployment Insurance claimants to ensure they were meeting program requirements and to assist them with their job search efforts. Work Performed:• Used a computerized report system to review claimant files to determine need for program inclusion• Facilitated group orientations designed to explain the program’s goals and expectations, available center services and to share useful tips on how to conduct a successful job search • Met with claimants individually to assess needs, ascertain past work history, skills and education, review or develop résumés, match to specific jobs in our system and to develop job search strategies• Identified claimants who failed to meet program requirements or were intentionally non-compliant and worked with Unemployment Insurance adjudicators to determine if they could continue receiving unemployment monies

I worked in a unit dedicated to serving military veterans. Our team provided career services, assistance accessing government and community programs, and worked with veterans to identify and cope with barriers. Work performed:• Conducted customer interviews to assess needs and determine appropriate services/programs, obtain personal information for enrollment for services and updating respective case files• Documented pertinent information into a computerized information management system with accuracy• Explained rules, policies, specific program requirements and available services• Used a computerized job-listing system to match veterans to jobs and screened veterans’ work history, skills and education to determine if they qualified for referrals to jobs listings