Michael Seager Email & Phone Number

Lincoln

Omaha, Ne

I Assisted in the preparation and completion of construction documentation, presentational material, and concept modeling using AtuoCAD and SketchUp.

Lincoln, Nebraska

Office Assistant was a general description for the variety of tasks completed. Tasks including measuring and drawing up properties in AutoCAD for lawn sprinkler installment, modifying it as needed in the process. Preparing documents for the client when the installment was completed. Aided with installment and repairs at the client's location. Purchased equipment and items used for installations and repairs and delivered them to the technicians. Answered inbound calls from current and potential clients, answering their questions and scheduling appointments. Assisted customers with part purchases in the store.

Waverly, Ne

Worked on an assembly line building interior and exterior wall segments, components (window and door bracing), based on plans and schedules provided to us by the client and prepared them for delivery. This included stapling OSB and Sheetrock to the wall segments. Trained new employees on the process. Worked via Express Employment, a temp agency.

Lincoln, Nebraska Area

Scanned and loaded 2 FedEx trucks in preparation for home delivery service.

Omaha, Ne

Provided phone support to small merchants regarding their PayPal accounts. Their inquiries included, payment processing troubleshooting, dispute resolution, implementation of services, site navigation and troubleshooting. I aided with the Senior Agent Questions and Escalations lines and was worked on several special projects to help improve the efficiency of fellow agents and management via creating and providing Excel documents. Aided in the training process of new hires by having them listen to calls and answering their questions.

Salt Lake City, Ut

Managed a team ranging from 8-12 agents through individual and group settings to help them achieve department and team goals and expectations through, monthly and annual reviews, team meetings, appraising and counselling when appropriate. Monitored and prepared reports regarding my team's performance. Managed a project that was focused on improving the development of new agents released from training.

Draper, Ut

Advanced from Call Center Agent to a Subject Matter Expert and ending at as a Supervisor. Tasks included answering questions from middle to senior-aged individuals regarding Medicare Part D plans offered through Humana. Questions included billing, plan options, prescription coverage, and plan pricing schedules. As a Subject Matter Expert, I assisted agents with difficult questions and answered escalated calls to help deescalate and resolve the situation where possible. Participated in the training program by assisting the instructor and teaching principles within the class environment as well helping with the transitional period to help the agents apply what they were taught in the class to phone calls they took. As a supervisor I managed a team ranging from 17-21 agents with meeting client, department, and team goals by providing statistical reports, team and one-on-one meetings, incentives, as well as counseling and appraisals when appropriate. Worked via ACS, an outsource company.

Master’S Degree, Architecture

Bachelor’S Degree, Architecture

Liberal Arts, Spanish