Michael (Sean) Miltimore Email & Phone Number

Southern California

• Provided superior service leadership through exceptional management of all aspects of content delivery for retailer client.• Accountable for building rapport with key client contacts and improving Client Satisfaction.• Proactively managed communication with retailer client and cross functional teams and facilitated issue resolution for all retail deliverables. • Collaborated with cross functional teams to define and deliver custom retail deliverables within the scope of contract commitments. Resolved high impact, complex, or chronic problems using independent judgment and problem-solving skills.• Mentored and trained new employees on different IRI products, provided training to clients on how best to utilize IRI platforms to meet their needs.• Managed a team of direct reports through day to day client deliveries, assuring high-quality and timely solutions. Able to effectively manage virtual and diverse teams.

• Responsible for daily merchandising operations of the West Coast region, (13 states), retailers included Grocery Stores, Mass Merchandisers, and Chain Drug Accounts, as well as major manufacturers and C-Stores. Assigned region had average of $2M to $4M in revenue. • Supervised projects by overseeing retail store coverage, set coverage, or coverage of special projects, and executed objectives set by the client or Convergence sales team to achieve results in assigned stores. • Facilitated communication between merchandisers, performance managers, corporate office and clients to facilitate needs and meet all deadlines.• Responsibilities included interviewing, hiring, training, evaluating, promoting, supervising and terminating staff members, with the responsibility of supervising over 300 associates including merchandisers and area managers at a supervisory level.

• Responsible for overseeing daily merchandising operations of the West Coast region, including Southern California and Las Vegas, Nevada. Clients include Grocery Stores, Mass Merchandisers, and Chain Drug Accounts, as well as major manufacturers. Assigned region had average of $25M to $32M in revenue. • Duties included ensuring work was completed according to established timetables and within budgeted cost guidelines, and analyzing and revising financial strategies and goals to maximize sales and profitability.• Responsibilities included interviewing, hiring, training, evaluating, promoting, supervising and terminating staff members, with the responsibility of supervising over 350 associates including merchandisers and performance managers at a supervisory level.

• Responsible for category management and vendor management activities for specific business units for driving the Customer’s Store Brands program. Responsibilities included setting category objectives, milestones and activities to support overall program and corporate vision, influenced and communicated category strategic and tactical plans for specific categories. • Directed and developed category marketing and merchandising plans and initiatives; created, established and maintained solid relationships with customers and principals. Duties also included creating, administering and measuring annual retail budgets and sales goals objectives, and developing and delivering presentations.

Served in various positions at six different stores from courtesy clerk, checker, and night shift manager to center store manager for the last six years of employment. Responsibilities included writing staff schedules, ordering product, and managing inventory, customer service, supervision and evaluation of employees.