Michael Seeds work email
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Michael Seeds personal email
Michael Seeds phone numbers
Accomplished Executive interested in an innovative and challenging business development / leadership opportunity. Over Thirty years’ experience in global contact centers, eSupport, internet and telephony technologies, and project and product management. Results-oriented, decisive leader with proven success in strategic thinking and problem solving. Tendency to thrive in dynamic and fluid environments while remaining focused on the goals of the organization.
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Vice President OperationsMarchexRose Hill, Ks, Us
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Vp Operations, Integrated Marchex TechnologyMarchex Jul 2022 - PresentSeattle, Wa, UsAs the VP of Integrated Marchex Technologies (IMT), I have overall responsibility for all aspects of the platforms that fall into IMT. This includes development/engineering, client services, product management, deal desk, vendor management, and talent management. The objective is to maintain current platform revenue and optimize cost to support, with minimal new sales opportunities. Keeping our customers happy with existing or limited new features.• Manage Activities o Development/Engineering o Onboarding o Training o Professional Services o Sales Engineering o Customer Support o Advocacy• Measure Effectiveness of Success o Define operational metrics for team(s) o Establish system for tracking metrics o Create cadence for review within team o Expose subset of metrics to executive team, company, and board• Lead World-class Customer Support Team o Recruit experienced leaders for each functional role o Attract high potential individual contributors into team o Create rapid onboarding process for new team members o Foster collaboration within team and across customer lifecycle o Encourage continuous learning within team• Support the vision and values of the company through role modeling and encouraging desired behaviors.• Participate in various company initiatives and projects as requested.
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Township ClerkPleasant Township, Rose Hill Ks Jan 2019 - PresentElected position working with two other board members to help maintain and improve the township.
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Vice President OperationsCallcap Sep 2018 - Sep 2022Wichita, Ks, Us- Executive accountability for all operations within organization. Including Sales deal desk, HR, Customer Support Operations, human listening of calls (including data for Machine Learning/Artificial Intelligence) and vendor relations- Responsible for human listening of over 8 million calls a year for over 200 analysts in four countries world-wide- Answerable for Customer support and satisfaction for over 2,000 customers -
Senior Director, Business ProcessCallcap Dec 2017 - Sep 2018Wichita, Ks, UsProvide overall direction to business consistency, predictability, and efficiency of the organization's project delivery capability.
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Director Of Product Performance And Process ImprovementCallcap Jul 2017 - Dec 2017Wichita, Ks, UsProvides direction of product software, and ways to improve efficiencies throughout all departments within the organization. This includes admin, sales, marketing, customer support and IT.
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PresidentMediapanel (Sps Inc.) Apr 2016 - Jan 2019Offer customers and guests captivating, brand-promoting content through mediaPanel’s digital signage solution.• Responsible for day-to-day operations of a start-up company formed by Sunny P. Smith, Inc (SPS, Inc)• Handling Marketing, Sales, Accounting, Development and overall direction of the company
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Senior Product ManagerAptean Jun 2011 - Jun 2017Alpharetta, Georgia, Us• Responsible for sixteen CRM, ERP, Vertical Solutions and Supply Chain Management products• Managing the entire product line life cycle from strategic planning to tactical activities• Develop process and procedures that streamlined the rollout process of products and collateral – resulting in a 20% reduction in time it takes to rollout a product• Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers• Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning• Developing and implementing a company-wide go-to-market plan, working with all departments to execute• Analyzing potential partner relationships for the product -
Project Manager, EsupportMarriott International Feb 1998 - Jun 2011Bethesda, Md, Us• Responsible for all eSupport self-help/healing tools in Marriott International - resulting in over $1.5 million in cost savings each year• Responsible for budget and cost saving analysis• Managed remote control solution for entire enterprise• Accountable for business programming of Avaya and Nuance IVR applications• Design development strategy• Formed and managed development and Knowledge Management team• Created first self-help system for Marriott International in 1998 -
Technical Support ManagerMarriott International Jan 1996 - Feb 1998Bethesda, Md, Us• Managed software, hardware installation and upgrade for all Full Service Property Management Systems (FSPMS) hotels• Project Manager responsible for opening new hotels. Including installation of hardware, software, training of associates on software and post-open monitoring• Responsible for over 15 tier 1 and tier 2 support associates
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Senior Support AnalystMarriott International Apr 1991 - Jan 1996Bethesda, Md, Us• Accountable for day to day operation of help desk associates• Responsible for team of five associates• Project manager for software upgrades
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Support AnalystMarriott International Aug 1989 - Apr 1991Bethesda, Md, Us• Tier 1 support for over 500 FSPMS hotels• Accountable for upgrading hotels to correct version of software• Created and maintained 1st generation Marriott’s Automated Self-Help (MASH) system
Michael Seeds Skills
Michael Seeds Education Details
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Wichita Technical InstituteComputer Hardware Engineering
Frequently Asked Questions about Michael Seeds
What company does Michael Seeds work for?
Michael Seeds works for Marchex
What is Michael Seeds's role at the current company?
Michael Seeds's current role is Vice President Operations.
What is Michael Seeds's email address?
Michael Seeds's email address is mi****@****cap.com
What is Michael Seeds's direct phone number?
Michael Seeds's direct phone number is +131635*****
What schools did Michael Seeds attend?
Michael Seeds attended Wichita Technical Institute.
What skills is Michael Seeds known for?
Michael Seeds has skills like Enterprise Software, Product Management, Business Analysis, Crm, Management, Leadership, Saas, Software Project Management, Vendor Management, Strategy, Project Management, Training.
Who are Michael Seeds's colleagues?
Michael Seeds's colleagues are Ryley Whitaker, Nick Hughes, Kenneth Spencer, Kimberly Mcarthur, Mary Ellen Difazio, Todd Wilson, Rebekah Greene.
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