Elected member of the Blue Valley School district in Overland Park, KS.

Responsible for efficient network operation, including network surveillance, technical assistance, network security, maintenance, vendor relations, technician scheduling and dispatching, and systems integration for both voice and data networks serving over 6 million consumer, business and wholesale customers. Extensive experience and success in leading over 1,500 technical professionals and support staff in providing benchmark level service.Selected Results: Negotiated outsourcing contract adding $25M NPV over 7 years 12% annual cost reduction each of last 3 years Development of organizational structure allowing implementation of IP core technology Initiated inter-company benchmarking efforts among peers, allowing comparisons and sharing of best practices among previously uncooperative peer companies Improved employee perception and morale scores over 10%

Consolidated 4 previously independent and autonomous staff organizations into single organization responsible for support of 6,500 field technicians. Led team of 2,000 professional and clerical employees in providing strategic and tactical support of all aspects of installation, maintenance, and customer service (non-sales); preparation, tracking, and analysis of $1B operating expense and $400M capital budgets; business planning; and customer satisfaction survey and analysis.Selected Results: Reduction of over 50% of call center staff through consolidation and efficiency improvements, resulting in over $30M annual cost reduction Implementation of Baldridge Quality Assessment process, winning “Certificates of Merit” for three consecutive years Improvement of service levels to national benchmark levels Improvement of employee engagement and morale scores