Coordinate the response to requests for data from the DOJ and other third-party organizations.Build and maintain relationships with management and staff in the City's Police and Information Technology Services Departments to develop a clear understanding of the various Phoenix Police Department IT data systems.Coordinate with the City's Police and Information Technology Services Departments to ensure the appropriate data or databases are provided to the DOJ in a responsive manner.Stay current on new technologies and data systems being implemented within the Police Department to ensure they are consistent with the objectives of the DOJ investigation and any future Consent Decree requirements.Develop a roadmap for new technologies and data systems to be implemented within the Police Department to ensure they remain consistent with the strategic objectives of the DOJ investigation and any future Consent Decree requirements.

VMware Administrator, V sphere 5.5, 6.0, & 6.5 in a Peer Persistent Metro Cluster environment. Hyper-V AdministrationWindows Server System Administration (350+ servers).Data Protection Manager.Server patch management manager. Storage Administration.

• Providing technology support to the Public Transit Department (PTD) and PTD’s regional transit partners.• Providing network/server support for transit-specific systems applications including Vehicle Management system (VMS), Trapeze Demand Response Scheduling system, Fare Collection system, HASTUS Scheduling system and Bus Stop Management system, • Providing enterprise application client support.• Providing remote site network support for transit facilities and park and rides.• Testing and implementing new software releases, firmware upgrades, and operating system updates.• Planning and performing appropriate procedures, documentation, and inventory management.• Maintain and analyze system components and make recommendations on system upgrades based on network, server, and storage performance monitoring.• Providing tier two support for Technology Service team.• Managing technical projects as requested.• Providing technology recommendations and guidance to team members, management, and regional partners.• Monitoring contracts and providing contract monitoring reports for compliance.• Managing and maintaining positive relationships with other city departments, contractors, regional partners, and team members.

Analyzes and diagnoses the most commonly found problems such as in LAN, WAN, mini-mainframe, server, CAD, emergency response, and work station computer hardware and software-controlled systems, telecommunications systems, and avionics; Repairs, reconfigures, assembles, integrates, and tests basic and complex systems, configurations and networks; Assists with the evaluation of functional capabilities of proposed new, small computer systems which may include mobile computer terminals (MCTs), automatic vehicle locators (AVLs), radio emergency response systems, microcomputers, and hardware and software associated with telecommunications equipment and systems; Develops and maintains inventory of computer and/or telecommunications-related equipment and peripherals, hardware and software; Assists in analyzing departmental systems needs and recommendations, and conducting business systems analysis, computer and/or telecommunications system configuration planning and training; Conducts technical training; Installs and maintains alerting system packages;

Provide first level end-user support over the phone in such areas as printing, drive mappings, file shares, network passwords, software installs/repairs, and departmental software application settings.Use ADUC in Active Directory to review and make certain changes for printers, users, and computers.Enter all phone calls, voice mails, walk-ins, and projects into the ticketing system.Work closely with other ITB staff to enhance the operation of the Department’s Helpdesk function.Use critical thinking skills to troubleshoot computer issues in 15 minutes or less in a fast pace environment.Assist and resolve level 2/3 service tickets when given the opportunity.

.Provided end user desktop support for 200 PC’s and Point of Sale systems for over 200 employees in a fast pace retail environment.Performed hardware and software maintenance for 14 Windows Servers, 200 Windows operating system computers, 2 IMac’s, and other network connected mobile devices. Provided in person support for 14 retail stores and three administration locations.Supervised one employee that assisted in computer technician field work.Analyzed network performance and made appropriate fixes when needed.

• Provided computer help desk support via face to face, remote desktop, and telephone communications with end-users.• Responsible for administration and design of the company’s computer network, currently running two servers Server 2008 R2 Domain-File Server and a Hyper-V Server 2008 R2 Terminal Server.• Provided bids to customers via phone, email, and fax.• Handled many administrative tasks such as signing contracts, marketing, and providing proper paperwork for jobs.

• Answered a high amount of inbound calls in a call center environment.• Updated and/or issued new auto, homeowners, renters, and valuable personal property insurance for USAA members as a licensed Arizona insurance agent.• Properly documented transactions and changes according to current policy and procedures.