Michael Serafinowicz, Cts , Dmc-D-4K, Biamp Email & Phone Number

San Francisco Bay Area

San Francisco

Boston, Ma

The Ritz-Carlton, Boston Common

Designed and implemented all Audio Visual events of various sizes and caliber.Continued to provide Forbes 5-Star / AAA 5-Diamond level customer service.Managed all Audio Visual sales, vendor and customer accounts.Managed all full-time and part-time AV technicians.

Mandarin Oriental Boston

Created and maintained customer relationships.Designed AV systems for corporate clientele presentations.Maintained the highest customer service standards for Forbes 5-Star / AAA 5-Diamondhotels.Worked closely with vendors to ensure all aspects of customers needs are met.Provided full on-site support for all events, and operation of events as required.Assisted with network and desktop support using Microsoft and Apple OSX operatingsystems.

Under strict timelines offered operational support of all audio and video equipment, aswell as end user training for new employees. Network and desktop support usingMicrosoft and Apple OSX operating systems.

Worked as an Independent employee on various production events. Setup/Operation and Strike of all equipment was performed. Smaller events consisted of rotating comedic performances with operation of one-two microphones, FOH mix, and Monitor mix, EQ, Reverb and Delay. Larger events consisted of multi band set list with operation of 32 ch. Allen&Heath mixer, FOH mix, SEPARATE Monitor Mixes, Reverb/Compression/Delay.

Royal Sonesta Hotel Boston

Developed and grew as an intern in a demanding and fast paced customer serviceatmosphere. Applied knowledge of audio and video signal flow to troubleshoot andsolve problems within various system designs. Responsibilities increased as regularperformance evaluations were performed, up until final role as Weekend Manager.Network and desktop support using Microsoft and Apple OSX operating systems.

One occasion required the recording of performance for use as audio on DVD. A mobile Protools rig was set up to capture band performance and audience response.Also assisted on multiple occasions the recording of various local Boston bands at the Moontower Recording studio in Cambridge Ma.