Mike Serago Jr. Email & Phone Number

Greater Philadelphia

•Build relationships with clients, key stakeholders and employees to determine business needs and goals• Define requirements for client deliverables through stakeholder interview and analysis• Create project plans to fit client and stakeholder needs to deliver high-quality work• Lead sprint planning and refinement sessions using Kanban structured ADO/JIRA board• Implement new technology software to modernize client processes• Institute product refinement process to collect enhancements and bugs for new software processes• Learn from recent projects to identify and recommend solutions to our clients’ needs• Collaborate with all client stakeholders effected by change• Experience working as a Business Analyst, Project Manager, Organizational Change Manager on multiple aspects of project work

Philadelphia, Pennsylvania, United States

- Drive and deliver Phase 1 live roll out of the Oncology Digital Experience (ODE) using agile ways to establish creditability of a GSK Oncology Hub for HCPs- Accountable for the day to day operations with 3rd party agency: Vision creation, Sprint planning/goals, define/create content plan/approval, coordinating status meetings, driving delivery, coordinating logistics- Compiled detailed walkthroughs of ODE site features and presented to legal team to review and provide feedback- Produced detailed KPI document to measure key success metrics once launched - Managed the Global Tech Org delivery of the site creation by managing environment creation, analytics and troubleshooting any issues that arose during development - Worked with agency for costing of priority features and timeline to build a detailed 2022 cost analysis and product roadmap- Drove the digital work with US medical team for a website build for an oncology pre-clinical pathway to be shown at a medical congress

Philadelphia, Pennsylvania, United States

- Created, lead and organized agile ways of working on the UX & Design captured in JIRA for engagement/program tracking- Trained in Design Thinking process to run user interviews, usability testing and creating user personas for internal R&D Tech product teams- Lead user interviews with current R&D Product Designers to build on-boarding user journey and provide applicable trainings

Philadelphia, Pennsylvania, United States

- Developed a streamline process and framework for Vx Tech D&A Product Portfolio using Smartsheet - Created a product tracking solution for rendering monthly/weekly updates and status transparency - Developed a reporting framework to visualize and display the Product Portfolio within PowerBI- Expanded Scrum Master experience by leading two high priority D&A POC's running Sprint planning/review meetings, daily standups and managing the agile board on Azure DevOps

Philadelphia, Pennsylvania

Support Data Accountability Project- Engaged with stakeholders to gain feedback on Data Accountability intranet site and IBM Watson chatbot POC that I built and designed- Defined, organized and lead agile ways of working, captured in JIRA to facilitate communication and weekly status reports to management- Collaborated with Privacy CoE, Legal Data Governance Unit and Pharma R&D to develop PI Data scope, accountability and multiple risk scoring solution. - Helped develop first model of an Application Risk Tiering approach within securityProject/Product Management- Took internal class on Product Management course taught by Emergn - Took Scaled Agile Framework (SAFe) course for Agile development- Lead a team of four individuals on a security capability project to roll out new a Phishing button companywide so users could submit phishing emails across any GSK device

Blue Bell, Pennsylvania

• Project managed a team of 5 individuals for analysis and implementation, Movere a cloud migration tool, to serve potential Unisys clients.• Assisted in the development of the Networking Transformation Consulting & Advisory offering to provide clients with software-defined networking capabilities.• Performed demos for Unisys clients interested in the ServiceNow Project Portfolio Suite• Managed the deployment of ServiceNow Project Portfolio Suite to our internal PMO in Australia and an external Unisys client in the US by collecting customer requirements, determining critical path for success, communicating with ServiceNow and collecting feedback along the course of the deployment- Successfully co-lead Unisys United Way campaign and helped raise a total of ~$86,000.

Reading, Pennsylvania Area

- Provide technical support for students and staff. - Close an average of 50 service requests a week providing technical support for students and staff.- Experience in diagnosing issues on the following operating systems: Mac, Windows, iOS and Android. - Maintain printers, computer labs, and AV equipment around the campus. - Enter support tickets for our Residential Computing Department.

Trexlertown, Pennsylvania

Conshohocken, Pennsylvania

Conshohocken, Pa

Master Of Professional Studies (Mps), Management & Organizational Leadership

The residential Smeal Master's in Management and Organizational Leadership (MOL) is adapted from the first year of the internationally.

Bachelor'S Degree, Information Sciences And Techology

Activities and Societies: Penn State Berks benefitting THON Outreach Chair Orientation Leader Lead Captain 2016 Lion Ambassador.