Michael Sergel Email & Phone Number

Zurich, Switzerland

s the Director of Sales Operations at MSC Cruises, I lead a dynamic team dedicated to optimizing our sales performance, ensuring seamless operations, and driving strategic growth across all markets. My role involves crafting and executing sales strategies that align with our global objectives, while fostering collaboration between cross-functional teams, including marketing, revenue management, and customer service.Key Responsibilities:Sales Strategy Development: Collaborate… Show more s the Director of Sales Operations at MSC Cruises, I lead a dynamic team dedicated to optimizing our sales performance, ensuring seamless operations, and driving strategic growth across all markets. My role involves crafting and executing sales strategies that align with our global objectives, while fostering collaboration between cross-functional teams, including marketing, revenue management, and customer service.Key Responsibilities:Sales Strategy Development: Collaborate with executive leadership to create data-driven sales strategies that align with business objectives, focusing on revenue growth and market penetration.Operational Efficiency: Oversee all sales processes and systems, implementing best practices to improve efficiency, productivity, and scalability across the sales organization.Team Leadership & Development: Manage and mentor a diverse team of sales operations professionals, fostering a culture of continuous learning, performance excellence, and collaboration.Data-Driven Decision Making: Leverage sales analytics and reporting to provide actionable insights, monitor KPIs, and optimize sales performance across all channels.CRM & Sales Tools Management: Ensure the effective use of sales technology platforms (e.g., CRM, analytics tools), enabling sales teams to work smarter and more efficiently.Cross-Departmental Collaboration: Act as the bridge between sales, marketing, finance, and customer service teams to ensure smooth communication and goal alignment.Sales Forecasting & Reporting: Lead forecasting initiatives, analyzing sales pipelines and revenue trends to provide accurate forecasts and inform executive decision-making. Show less

Zurich, Switzerland

Business Analyst for the Global Sales Department.Extensive data analysis, reporting, insight, budget and forecast.Supporting the SVP of Global Sales and the Executive Directors, assisting B2B, Fligths and Contact Center departments.Centralizing the analysis for the local markets/countries.• Analysiso Monitoring of historical trends in KPI for Cruise Production world wideo Develop reports and dashboardso In-depth analysis for decision making process•… Show more Business Analyst for the Global Sales Department.Extensive data analysis, reporting, insight, budget and forecast.Supporting the SVP of Global Sales and the Executive Directors, assisting B2B, Fligths and Contact Center departments.Centralizing the analysis for the local markets/countries.• Analysiso Monitoring of historical trends in KPI for Cruise Production world wideo Develop reports and dashboardso In-depth analysis for decision making process• Budget and forecast:o Assisting the periodical Financial forecasting process and yearly Budgeto Preparing presentations to Senior Management Team• IT Business Improvemento Supporting Business Owners in the requirement analysis and collectiono Supporting IT requirement analysis for Data Modelingo Working as an interface between Business Owners and IT Show less

Zurich, Switzerland

Supporting organizations with Digital Finance, Finance Transformation and Finance Operations. Expert in Enterprise Performance Management with focus on design and implementation of financial consolidation applications (OneStream, Oracle HFM) incl. complex group legal and management consolidation, planning, budgeting, forecasting, reporting and BI. Other projects include: Finance transformation of a health/life science organization, harmonization of functional costs across group companies, cost… Show more Supporting organizations with Digital Finance, Finance Transformation and Finance Operations. Expert in Enterprise Performance Management with focus on design and implementation of financial consolidation applications (OneStream, Oracle HFM) incl. complex group legal and management consolidation, planning, budgeting, forecasting, reporting and BI. Other projects include: Finance transformation of a health/life science organization, harmonization of functional costs across group companies, cost allocation model, cost optimization in connection with the transformation of finance systems and processes. Show less

Berne, Switzerland

Foundation and administration of the company incl. finance, legal, compliance (SRO/AML) and operations; Development of a wealth reporting offering based on investment reporting and asset consolidation systems; Project management, due diligence and analysis for M&A and private equity projects across Asia-Europe; Presentation of the offering and reporting software to UHNW individuals, family offices, entrepreneurs and financial institutions in Asia and Switzerland.

Vaud, Switzerland

- Business Process Improvement- Project Lead in business process design: Transformation from Traditional Planning to Agile Planning (SCRUM method). Requirements-gathering and analysis to identify and define clear business solutions. Integration of teams’ internal processes into a unique project management software (IBM Rational Team Concert). Automated data visualization, reporting and personalized workload overview.

Zug, Switzerland

- Market Intelligence. data collection for the assessment of the Warehouse Management from 3rd party suppliers.- Benchmark Analysis tool definition and implementation, integrating all J&J Sectors (Consumer, Pharmaceutical, Medical Devices & Diagnostics) to evaluate Warehouse management based on identified key activities including corporate and environmental sustainability metrics.- Conversion of Open Book contracts to Activity Based Costing methodology.

Master'S Degree, International Marketing

Bachelor'S Degree, Business Administration And Management, General