Michael Sessions Email & Phone Number

Austin, TX

Austin, TX

• Responsible for developing comprehensive test plans and strategies for automotive tuning software, ensuring thorough coverage of all functionalities and potential use cases.
• Execute test cases, conduct regression testing, and identify software bugs and performance issues, utilizing both manual testing techniques and automated testing tools.
• Collaborate with software developers and engineers to communicate test results, prioritize bug fixes, and contribute to the continuous improvement of tuning software quality and reliability.
• Continued dedication to providing ongoing customer support by promptly addressing software-related inquiries, assisting users with troubleshooting, and ensuring that their tuning software functions optimally, thereby.

Austin, TX

• Skilled in utilizing specialized diagnostic tools and software to analyze and resolve hardware failures in both automotive Engine Control Units and the company's proprietary hardware devices.
• Capable of effectively communicating with customers to understand their concerns and requirements, providing guidance and support throughout the repair process to ensure their satisfaction and confidence in the service.

Austin, Texas

• Proficient in addressing customer inquiries and concerns regarding automotive tuning products and services, demonstrating in-depth knowledge of performance upgrades and modifications.
• Skilled in providing personalized recommendations and solutions tailored to each customer's vehicle specifications and performance goals.
• Experienced in handling technical queries and troubleshooting issues related to tuning software, hardware, and mechanical components, ensuring customer satisfaction and retention.

Austin, TX

• Provide excellent support for Mac products, attend to the needs of Apple's customer, and collaborate with fellow advisors who specialize in Tier 1 CPU assistance.
• Mentor fellow advisors to ensure consistently high-quality standards across the department.
• Backfill for managers to minimize downtime.
• Engage actively and offer feedback in pilot programs to guarantee the success of AppleCare in its progression.

Austin, TX

• Managed facilities at Lowe's of Central Austin
• Ensured the operational functionality of all equipment, ranging from computer hardware to forklifts, through diligent maintenance and care.
• Served as the intermediary responsible for coordinating all building projects.

Round Rock, TX

• Oversaw and operated a restaurant, handling all facets of its business operations.
• Directed customer service, procurement, financial management, advertising, human resources, and training initiatives with meticulous attention to detail.
• Established collaborative partnerships with local organizations and associations through facilitation and strategic engagement efforts.

Austin, TX

• Directed and oversaw digital imaging operations with careful attention to detail and thoughtful management practices.
• Developed digital capabilities, introduced innovative techniques for electronic data handling, and implemented database solutions to enhance competitiveness in the current market, all in collaboration with Plaza Copy &.
• Advanced Discovery has operated under various business names, including Plaza Copy and Imaging (Costa Mesa, CA), Worldwide Digital Solutions (Century City, CA), and Lone Star Legal Copy and Imaging (Austin, TX).

Information Sciences And Technology, Information Sciences And Technology

Computer Science

Education record

Education record