Michael Set Email & Phone Number

Phoenix, Arizona, United States

• Accept and process returned security hardware (cameras, tasers, etc.) from customer return programs• Determine if the item can be refurbished• Remove essential elements from the items before it is destroyed or recycled• Enter items into proprietary software to account for the items being returned for credit towards newer models• General warehouse duties • Work with other sections to provide the best solutions to problems

Phoenix, Arizona, United States

• Police Technician conducting overall security operations at the Federal Reserve Phoenix Processing Center, Control Center• Process armored carriers for entrance into the facility involving the use of access control, CCTV, radio and other systems• Verify the authenticity of armored carriers vehicles, personnel and vendors prior to entry into the facility• Track Officers using Video Surveillance system and radio to assure their safety• Maintain a secure environment for the facility using Video Surveillance system , access control, fire control, and integrated building control system• Certified Trainer for new Police Technicians and Federal Reserve Police Officers• Conducted recurrent training of the Federal Reserve Police Officers and Police Technicians• Researched, developed and implemented new training procedures for the training of the new and current employees in the Control Center• Use the Video Surveillance system to be proactive in searching for suspicious persons, vehicles and incidents that occur in and around the Bank property• Dispatch Federal Reserve Police Officers to emergency calls and other calls for service• Maintain a customer service oriented and friendly demeanor with all stake holders in the Phoenix Processing Center• Maintain daily computerized reports and logs of vehicles and persons entering/leaving facility, vendors, daily activity, police reports, etc. • Processed vendors for access to the Bank using NCIC and Hire Right programs• Detailed oriented in all aspects of the Federal Reserve Law Enforcement unit procedures• Able to learn quickly new computer programs and equipment and apply them immediately• Daily use of Microsoft Teams, Skype, Word, Share Point and other applications• Subject Matter Expert (SME) on video surveillance system, badging and access control systems

Phoenix, Arizona, United States

• Supervise 7 dispatchers in the Communications Center, including scheduling, supervisory counseling and progressive discipline, and establishing effective performance goals. • Coordinate the responses of the Dispatchers during emergency situations to achieve the desired outcome• Trained Dispatchers to handle emergency situations such as aircraft emergencies and crashes; structural fires; major security incidents, etc.• Training Coordinator for the Communications Center for 10+ years• Plan and train Communications Center personnel for appropriate actions in emergency and non-emergency situations.• Coordinate with other airport units and implement appropriate responses of the Communications Center during emergencies• Assumed Communications Center command during emergencies (aircraft emergencies, security incidents, major Fire or Police calls, etc.) after hours until senior management arrived • During emergencies and other high stress situations, ability to think “outside the box” and react independently of others• Informed the TV and print media directly with information on both emergency and non-emergency situations• Answer and resolve complaints from the public and internal customers of the airport. • Produce clear daily reports, attendance and training logs, and other associated paperwork.• Created and implemented a new training program for new dispatchers.• Researched, developed and wrote training manuals for new dispatchers • Developed, produced and wrote the Standard Operating Procedures for the Communications Center.• Developed new systems and determined the interoperability with the Communications Center and other units• Observe, compare and monitor data, behavior and situations on a daily basis to determine compliance with operational and safety standards.

Sky Harbor Internatonal Airport, Phoenix, Az

• Provided excellent customer service to both internal and external customers.• Dispatched City of Phoenix Airport Fire and Police units on non-emergency and emergency calls received on radio and phone• Monitored assigned Police frequency and provided radio coverage for the Officers• Tracked multiple calls for Police and Fire services simultaneously and kept track of their activities• Handled directly City of Phoenix Fire units and provided radio assistance for the Fire units• Dispatched Operations and Maintenance units to calls received on the radio and phones• Inputted Police and Fire calls on a Computerized Aided Dispatch (CAD) system• Received calls from customers on the airport switchboard telephone lines, providing assistance, directions and information• Answered the airport’s emergency lines (911) and gathered essential information from distressed individuals• Ask the caller questions to ascertain the problem and be able to respond the correct units• Able to remain calm under stressful and time constrained situations• Able to calm frightened and/or angry callers to be able to get the information• Monitored various computerized fire, access control and maintenance systems and dispatched units to handle these calls.• Operated CCTV system with over 600 cameras including recording and producing video clips for evidence• Monitored the access control system for the entire airport and dispatch security related problems associated with access control• Operated multi-channel 800 MHz radio equipment to dispatch calls• Provided paging services to passengers in the terminals. • Answered and dispatched aircraft emergency calls and assisted in the coordination of the event by the use of radio equipment.• Worked as an Out of Class Supervisor for the Communications Center.

Provided curb management for vehicles and passengers, including responding to inquiries and complaints.Issued both verbal directions and written citations.Assisted in emergency situations to aid both Fire and Police units.Dispatched ground transportation vehicles to fulfill the needs of passengers.Collected and logged in found property from the airport area.Assisted owners of disabled vehicles. Provided traffic control for emergency situations and disabled vehicles.Assisted in special events for crowd control.Worked as an out of class supervisor.Maintained written reports, including shift logs when working the mobile position.

Provided access to the airfield by manning guard post.Checked and verified airport identification.Inspected vehicles entering the airfield.Conducted perimeter fence patrols of the restricted area.Escorted construction crews on the movement areas of the airport.Inspected taxiway lighting and surfaces for maintenance issues.Maintained written logs of all entries of permitted persons into the restricted area.Developed, produced and wrote procedures for taxi dispatch and activity logs. Operated radios as required.Maintained constant communication with FAA tower to facilitate safe movement of construction crews and equipment.

Supervised an Assistant Parts Manager and two employees.Involved in the hiring, training and retention of employees.Ordered parts and accessories.Coordinated with the sales department involving advertising promotions.Maintained sales, inventory and payroll records.Deposited the nightly bank deposits.Opened and closed the dealership.

Scottsdale, Arizona, United States

Camp Lejeune, North Carolina

• Parris Island MCRD• Military Occupational Specialty – 0311 Infantryman, 0351 TOW crewman, 0352 TOW Section leader• Directed and supervised an Anti-Tank Missile section comprised of 12 vehicles, 28 Marines, and multi-million dollar anti-tank missile launch equipment.• Attached to a Battalion size unit and worked directly with the Battalion commander on the placement of these units.• Operated separately from the Battalion to achieve the predetermined goals.• Trained and assured that the Marines were proficient in their duties• Maintained equipment servicing records.• Made recommendations for promotions of unit Marines.• Maintained entries into the personal service records of my squad• Looked after the welfare of the Marines assigned to my squad• Scheduled leave time, guard and mess duty assignments.• Scheduled training.• Expert in both rifle and pistol