Michael Set Email & Phone Number

Phoenix, Arizona, United States

• Accept and process returned security hardware (cameras, tasers, etc.) from customer return programs
• Determine if the item can be refurbished
• Remove essential elements from the items before it is destroyed or recycled
• Enter items into proprietary software to account for the items being returned for credit towards newer models
• General warehouse duties
• Work with other sections to provide the best solutions to problems

Phoenix, Arizona, United States

• Police Technician conducting overall security operations at the Federal Reserve Phoenix Processing Center, Control Center
• Process armored carriers for entrance into the facility involving the use of access control, CCTV, radio and other systems
• Verify the authenticity of armored carriers vehicles, personnel and vendors prior to entry into the facility
• Track Officers using Video Surveillance system and radio to assure their safety
• Maintain a secure environment for the facility using Video Surveillance system, access control, fire control, and integrated building control system
• Certified Trainer for new Police Technicians and Federal Reserve Police Officers

Phoenix, Arizona, United States

• Supervise 7 dispatchers in the Communications Center, including scheduling, supervisory counseling and progressive discipline, and establishing effective performance goals.
• Coordinate the responses of the Dispatchers during emergency situations to achieve the desired outcome
• Trained Dispatchers to handle emergency situations such as aircraft emergencies and crashes; structural fires; major security incidents, etc.
• Training Coordinator for the Communications Center for 10+ years
• Plan and train Communications Center personnel for appropriate actions in emergency and non-emergency situations.
• Coordinate with other airport units and implement appropriate responses of the Communications Center during emergencies

Sky Harbor Internatonal Airport, Phoenix, AZ

• Provided excellent customer service to both internal and external customers.
• Dispatched City of Phoenix Airport Fire and Police units on non-emergency and emergency calls received on radio and phone
• Monitored assigned Police frequency and provided radio coverage for the Officers
• Tracked multiple calls for Police and Fire services simultaneously and kept track of their activities
• Handled directly City of Phoenix Fire units and provided radio assistance for the Fire units
• Dispatched Operations and Maintenance units to calls received on the radio and phones

Provided curb management for vehicles and passengers, including responding to inquiries and complaints.Issued both verbal directions and written citations.Assisted in emergency situations to aid both Fire and Police units.Dispatched ground transportation vehicles to fulfill the needs of passengers.Collected and logged in found property from the airport.

Provided access to the airfield by manning guard post.Checked and verified airport identification.Inspected vehicles entering the airfield.Conducted perimeter fence patrols of the restricted area.Escorted construction crews on the movement areas of the airport.Inspected taxiway lighting and surfaces for maintenance issues.Maintained written logs of all.

Supervised an Assistant Parts Manager and two employees.Involved in the hiring, training and retention of employees.Ordered parts and accessories.Coordinated with the sales department involving advertising promotions.Maintained sales, inventory and payroll records.Deposited the nightly bank deposits.Opened and closed the dealership.

Scottsdale, Arizona, United States

Camp Lejeune, North Carolina

• Parris Island MCRD
• Military Occupational Specialty – 0311 Infantryman, 0351 TOW crewman, 0352 TOW Section leader
• Directed and supervised an Anti-Tank Missile section comprised of 12 vehicles, 28 Marines, and multi-million dollar anti-tank missile launch equipment.
• Attached to a Battalion size unit and worked directly with the Battalion commander on the placement of these units.
• Operated separately from the Battalion to achieve the predetermined goals.
• Trained and assured that the Marines were proficient in their duties