Michael Seton Email & Phone Number

Solved and investigated customer's long-standing or complex problems passed on by the customerservice assistants. Involved with setting department guidelines, which decreased customer serviceproblems. Managed a rotating staff of up to 15 employees, while maintaining standards of excellence.* Calling customers for the provision of one-to-one service and developing complaints or feedbackprocedures for the use of customers.* Provided advice and help to customers using the products or services of the organization.* Issued compensations or refunds to customers and maintaining accurate and timely records ofcorrespondence or discussions with the customers.

Present purchase offers to sellers for consideration. Act as an intermediary in negotiations betweenbuyers and sellers, generally representing one or the other.Compare a property with similar propertiesthat have recently sold to determine its competitive market price.* Advise clients on market conditions, prices, mortgages, legal requirements and related matters.* Promote sales of properties through advertisements, open houses, and participation in multiple listingservices.* Prepare documents such as representation contracts, purchase agreements, closing statements,deeds and leases.

Managed over $4 million dollars in inventory for the second largest food wholesaler in the United States.Lead a small team in managing our National Capital Area Food Bank donation process. Developedprocess for Quality Checks that have become mandatory protocol for the Quality Control Department.* Maintained excellent lines of communication between purchasers, buyers and our management team.* Conducted routine and non-routine inspections of warehoused materials. Managed the fresh produceand legume sections in the Cold Storage warehouse.2

Education record

Diploma, Business Administration And Management, General