Dynamic, insightful, and innovative leader of business operations and client relations with expertise in technology service delivery and support for financial services clients and the collection and management of global organizational data. Proven ability to create and lead the execution of strategic business plans, manage the delivery of exceptional client services and support, and collaborate in the development of new technology products in response to client needs and market demands. Adept in identifying issues and introducing process changes focused on expediting resolutions.Proficient in building and mentoring global teams of sales, technology, and business operations professionals with goals of identifying cross- and vertical-sale opportunities, improving client satisfaction, and supporting client retention initiatives to maintain and grow revenues and market share. Record of developing team members for advancements and promotions into leadership positions.Leverage strong communication and engaging interpersonal skills to lead contract negotiations, guide cross-functional collaborations, develop strategic partnerships, manage vendor relations, and build consensus among key stakeholders for product and organizational change recommendations. Committed to optimizing corporate business successes through strengthening of client relations around the world.
Listed skills include Product Management, New Business Development, Business Strategy, Offshore Management, and 46 others.