As Head of Key Accounts at Mentfield Logistics, I can leverage my comprehensive background to foster strong relationships with clients. Drawing from my experience as an Operative, Director, and process efficiency champion, I am uniquely equipped to anticipate and address client requirements effectively. I provide exceptional service, ensuring seamless communication, and tailoring logistics solutions that meet and exceed client expectations.

Inception to 'Go Live'Supply Chain setupSupplier engagement Far EastProduct cost negotiationsProduct designUK/International Logistics

Full accountability for annual budget (10m Warehousing/Freight)Project Managed Warehouse consolidation and IT solution (Red Prairie) Review all operational / Logistics areas of cost, implement improved processes and minimise costsImproving communications throughout all areas of the supply chainLead and negotiate 3PL provider and carriers service levels, objectives and performance expectationsProject managing initiatives impacting on contract efficiency and productivity within the warehouse Maintaining regular KPIs with relevant reporting while also adhering to contract deadlinesIncreasing efficiencies to existing work practices to improve productivity, communicating and implementing change through the appropriate internal processesIdentifying potential investments within technology, capital, equipment systems and assets to improve servicesReview Returns Department/process implement IT system to support.E commerce expansion into Europe, R.O.W

Cost analysis for Supply chain/ MaterialsStaff KPI'sCustomer engagement/ Retention

• Defining and monitoring the annual budget with full financial control (20m Warehousing/Freight)• Reduced Management Fee from 8% - 1.5% over a 4-year period Saving £1.3M• Identifying and utilising all contract resources to maximise productivity and minimise costs.• Improving communications throughout all areas of the supply chain• Completing analysis of existing 3PL operations throughout the UK (9 DHL DCs) through contract reviews• Manage International freight for consolidation sites in China, Hong Kong, India, and Turkey Liaising with/visiting Suppliers (appreciating cultural differences)• Project managing initiatives impacting contract efficiency and productivity within the warehouse.• Maintaining regular KPIs with relevant reporting while also adhering to contract deadlines• Increasing efficiencies to existing work practices to improve productivity, communicating, and implementing change through the appropriate internal processes.• Motivating and coaching staff for the promotion of a positive workforce and employee retention• Identifying potential investments within technology, capital, equipment systems, and assets to improve services.• Implemented Audit IT trail system of stock orders from Merchandiser to Supplier, monitoring stock being shipped outside parameters.• Delivering various presentations to maintain employee information on corporate objectives and achievements.• Reverse Logistics, Returns Department/process integration/setup. Source equipment, staffing, and returning goods to Grade A status within the shelf life of stock (6 weeks), the yearly stock value of £1M returned to business.

Head of Operations for Warehousing, overseeing all aspects of the Per Una contract M&S• Managed warehouse operations for hanging garments in the retail industry, accountable for the start-up of Per Una brand scaling to – 28 million units over 7 years. (366%)• Manage a fleet of 30 7.5t vehicles servicing 280 UK stores and transition to an M&S fleet.• Directly reporting to the Contract Manager regarding KPIs achievements, budget costs, and saving initiatives• Forecasted manpower requirements based on daily workload and corporate targets.• 7 direct reports (Dept Managers) – 16 Supervisors.• Produced employee schedules for over 250 staff members, (scalable over peak periods) every week covering three shifts and weekends.• Ensured effective implementation of warehouse improvement initiatives to advance operational efficiencies.• Managed expansion of the Mezzanine floor optimising internal space and adding automated slick lines on time and budget.• Managed exit of 3PL from a Major high-street brand