Michael Sharples Email & Phone Number

Bowmanville, On, Ca

Ajax, Ontario, Canada

Oshawa, Ontario, Canada

Toronto, Canada Area

● Monitor & maintain customer networking & IT environments.● Monitor & maintain core network devices.● Responsible for firewall rule changes.● Routinely troubleshoot firewall related issues and provide resolution.● Troubleshoot customer support issues.● Respond and start investigation to customers' issues within Bell's 15 minute SLA● Frequently configure Cisco/Brocade/Juniper switches, firewalls & routers.● Perform customer backups & restores as requested via Commvault.● Frequently troubleshoot customer reported issues in regards to switches, routers, firewalls, VPNs, VMs.● Work closely with other departments to quickly and professionally resolve customer & Bell relatedincidents.● Confidently train new analysts.

100 Wellington Street West, Toronto

● Ability to work in a very fast paced and high demanding NOC environment● Monitor and troubleshoot issues related to the Q9 Core and Transport Network.● Plan & implement network changes for both customer and Q9 core environments.● Confidently troubleshoot root causes and provide resolutions to network, server & backup related issues.● Create & maintain network documentation that is clear and meets the Q9 Networks standards.● Hands on experience with multiple firewall technologies. (Cisco, Juniper, IP Tables)● Actively monitor and troubleshoot affected services for Transits (ISPs), customer incidents, and Q9incidents.● Monitor, troubleshoot and make changes to Q9 managed customer environments including Routers,Switches, Firewalls, Servers, Load Balancers, VPNs, SANs, etc.● Hands on experience with multiple networking vendors such as Cisco, Brocade & Juniper.● Actively provide 1st & 2nd tier level support to Q9 customers via ticketing, email support and phoneservice.● Monitor, troubleshoot and escalate any issues related to Data Centre incidents..● Follow up with customers in regards to ongoing issues.● Monitor and troubleshoot issues related to backup services using Commvault and Netbackup.● Work closely with other teams such as Data Centre Security, Data Centre Technicians & Facilities in atimely & professional manner to aid in troubleshooting customer & Q9 issues.● Actively monitor bandwidth utilization for Q9 Transits and customer environments.● Experience with Arbor Peakflow DDOS mitigation systems.

Waterloo, On

I worked three 4 months co-op positions at BlackBerry for the IT Network Engineering team. Those three co-op terms ranged from January 2012 - May 2012, Sept 2012 - December 2012, and May 2013 - Aug 2013.My daily duties and accomplishments at BlackBerry consisted as the following:● Troubleshoot Layer 2 & Layer 3 issues with Cisco switches● Plan and assist with routine network changes.● Hands on experience with vendor devices such as Cisco, Brocade, Juniper.● Configure both Layer 2 & Layer 3 VLANs, then assign ports/hosts to these VLANs for internal connectivity.● Migrate wireless AP's to Cisco Wireless Controllers● Communicate with both Verizon & AT&T regarding network maintenance to prevent network downtime.● Create & analyze Microsoft Visio documents● Create network test environments for testing new network configurations● Create technical MOPs that provided network configuration, testing, and rollback for complex networkconfigurations● Upgraded system IOS on 2900, 3500 & 4500 Cisco Switches & Routers● Worked on BMC Remedy ticketing tool for Work orders, Incidents and Changes● Assisted on a network maintenance project to remove decommissioned devices and update networkdiagrams.● Troubleshoot F5 LTM Load Balancer Issues● Create Pools & Pool Members on F5 Load Balancers.

Diploma, Computer Systems Networking And Telecommunications

Education record