Direct IT operations for a research, product development and manufacturing operation, including multiple laboratories, clean rooms, and facilities automation systems, as well as a remote stand-alone West Coast research laboratory. Support scientists, facilities, and operations staff (local and remote) by providing all systems, support, and on-going training. Ensure research based Intellectual Property is secured from inner/outward threats by providing world class cyber protection protocols. Onboard new staff at all levels, ensuring they have all necessary systems, software, and training to perform their duties. Oversee all IT vendors and develop/manage IT budgets.

 Expertly lead the Global Information Technology Department for a world leading international Pharmaceutical Contract Research Organization supporting 700+ employees with offices in 29 countries. Coordinated the integration of multiple separate locations during the initial startup of the company and relocation of the headquarters from the UK to the US. This integration involved developing a worldwide IT plan to bring all locations into a single ubiquitous and stable network, while providing proper controls and growth potential. Coordinated migration to Virtualized infrastructure on VMWare platform. Deployed cloud based applications and Infrastructure as a Service (IaaS) via Microsoft Azure. Manage daily operations within department, providing personnel oversight and leadership to Network Administrators and Helpdesk, administering the departmental budget, cost forecasting, and developing all IT Standard Operations Procedures, Policies and Working Guidelines. Dramatically increased operational efficiency through exemplary management of all IT resources, ensuring maximized up-time for databases, e-mail, file shares, and backups. Designed and implemented a worldwide data network providing secure and ubiquitous access for staff members from any location. Designed and implemented cybersecurity awareness and training program. Developed, implemented and maintained Disaster Recovery Plans, including full failover/failback testing. Migrated to multiple geographically dispersed Data Centers to provide continual worldwide operations in the event of disasters due to either local outages, regional outages or even continental outages. Developed all software validation protocols and procedures, subsequently performing software validation of all applications as required for FDA 21 CFR 11 compliance. Deployed an eSignature solution for non-validated systems, streamlining contract management, legal document management, and financial operations.

 Directed all functions and actions of IT department with offices in 4 states, coordinating all IT-related matters, including email, file servers, firewalls and routers, VPNs, and backups. Increased IT presence throughout growth of company, successfully developing and implementing new office IT infrastructures as needed. Effectively transitioned the organization from paper-based documentation to digital by deploying a Document Management System. Managed daily operations, including directing helpdesk staff and network administrator, administering the agency’s core software application, and budget forecasting.

 Oversight of Information Technology Department for a leading national Insurance and Risk Management company, with offices in multiple states. Responsible for integration of IT operations of multiple acquisitions, when the company was in a growth mode that encompassed the central United States region. Participated in corporate IT management activities, with primary responsibility over implementation and training for the core Agency Management system Provided input and oversite of major IT initiatives. Responsible to daily operations, including email server management, disaster recovery, backups. Effective budget forecasting and management for regional operations.

 Oversight of Information Technology Department for a leading national Insurance and Risk Management company, with offices in multiple states. Provided all IT operational support. Implemented all new agency management system, moving company from a pure manual process to an automated processing environment.