Michael Sheetz Email & Phone Number

Danville, Virginia, United States

Assists in creation and improvement of a Regional Mobile Crisis Response team. Providing Mobile Crisis Response for Region 3b. Assisting individuals in crisis by providing coping skills, mental health first aid, and referrals for mental health services. Documenting all services provided for all individuals. Qualified Mental Health Professional - Trainee

Remote

▪ Expanded team size from 7 to approximately 40 by training and mentoring associates and enhancing operations using Salesforce.▪ Ensured 100% accuracy in invoice generation by proactively assessing and validating the quality of Installer documents.▪ Streamlined communication among third-party installers, In-home Consultants, and Invoicing team, improving invoice accuracy and timeliness.▪ Standardized training process by creating comprehensive training materials, focusing on system access and invoice-building techniques; developed new Standard Operating Procedure (SOP) for tracking process documentation.▪ Maintained adherence to schedules for 55+ jobs in different statuses by efficient multitasking and prioritization.▪ Specialized in nationwide invoicing for exterior projects like fencing, deck, and windows, managing document gaps through effective communication.▪ Received an 'Exceeded Expectations' rating on the most recent performance evaluation by consistently delivering high-quality work and maintaining schedule adherence.▪ Generated an average monthly sales pipeline of $60,000 by strategically targeting and leveraging unsold accounts.

Reidsville, North Carolina

▪ Maintained optimal staffing levels as measured by staffing forecasts by rigorously monitoring and adjusting workforce requirements in consultation with Store and HR Management▪ Accelerated hiring process by proficiently managing drug test collection, onboarding, and initial scheduling via BrassRing Applicant Tracking System (ATS)▪ Coordinated approximately 150 candidates without scheduling conflicts by utilizing Kronos software for seamless management.▪ Increased new hire engagement by developing and standardizing new hire training expectations and collecting valuable input for improvement.▪ Prepared 100% of new associates to be operational within the first week, as measured by task proficiency, by conducting weekly group orientations.

Danville, Virginia Area

▪ Managed a team of 15-20 members and maintained a 98% customer satisfaction rate by enforcing adherence to Red Lobster's high-quality operational standards.▪ Ensured 100% completion of daily operational tasks by effectively overseeing opening, mid-shift, and closing procedures.▪ Reduced inventory waste by implementing effective inventory management strategies.▪ Improved labor efficiency by dynamically adjusting staffing levels in real time.▪ Enhanced team cohesion and accountability by fostering a culture of teamwork between front-of-house and heart-of-house staff.▪ Increased average check amounts by motivating team members to improve add-on sales. ▪ Achieved a 95% customer satisfaction rate by closely monitoring meal pace and server attentiveness.

Danville, Virginia

▪ Increased customer satisfaction rate to 98%, supervising 4-10 members of front-end team across multiple departments to execute the highest quality of customer service.▪ Ensured 100% compliance with visual marketing guidelines, maintaining front-end signage in accordance with management and company brand. ▪ Achieved a 99.9% accuracy rate in POS operations, operating standard POS interface swiftly and accurately and ensuring all opened drawers were balanced.▪ Reduced staff and customer-driven shrink through loss prevention audits and executing company standard operating procedures and policies in loss prevention.▪ Maintained 100% stock accuracy on front lanes, removing expired items and practicing safe handling methods.

Virginia, United States

▪ Earned Armed Security Officer Certification after being promoted to Assistant Site Supervisor in Danville, VA, but stepped down after one year to relocate for school.▪ Expedited employee onboarding, training new hires on company policies, and completing comprehensive reports, evaluations, and Personal Action Plans. ▪ Enhanced customer satisfaction, cultivating positive relationships in both routine and emergency situations.▪ Reduced potential security incidents by proactively monitoring a 60-acre site to detect and prevent threats.▪ Improved inter-staff communication, maintaining daily shift reports, special incident reports, and creating weekly 24-hour coverage schedules for a staff of 10 or more.▪ Streamlined emergency supplies tracking, creating an inventory management system using Microsoft Excel.

Bachelor Of Science - Bs, Industrial And Organizational Psychology, 3.21

Activities and Societies: Volunteer Researcher in the Human Automation Collaborations Lab Psi Chi The International Honors Society.

Bachelor Of Science - Bs, Business Management, 3.69

Activities and Societies: Deans list 2022, 2023, 2024 On-hold

Associate Of Arts And Sciences - Aas, Social Sciences, 3.11

Activities and Societies: Executive Member -Treasuer- Student Government Organization Phi Theta Kappa Honors Society VCCS Student.