• Develop and execute appropriate operations plans that are in line with the organization’s strategic plan for various time periods, i.e. one year, three years, and five years.• Responsible for the planning and oversight of the engineering and operations for all unclassified and classified systems, to include virtualization technologies, storage solutions, commodity IT such as VDI, messaging, collaboration, servers, databases, and user endpoint, while continuing to improve through our IT maturity model.• Manage a team of highly skilled system engineers & administrators, application support personnel, and a database administrator providing direction, evaluation, and personalized development plans• Maintain good business relations management with all federal customers as well as other contractors to set appropriate expectations and maintain excellent communications• Collaborate with other teams within the organization to develop solutions that enhance the overall mission • Continually develop processes within operations that support the business needs of the organization with the integration of first-rate cyber security practices.• Implement workload management to ensure efficiency, transparency, to ensure appropriate resource assignment and availability, as well as communicate progress and manage expectations.• Maintain a highly responsive individualized support for the 24x7 operations of NNSA’s secure transportation mission.• Maintain inventory accountability for all servers, storage solutions, software licenses, along with workstations, thin clients, mobile devices, and peripherals.• Ensure all proper processes are being followed within operations to include: change management, proper system build procedures, security baseline implementation, project management reporting, as well as cyber security analysis and mitigation tracking• Approve and track all server operations procurement requests

• Provide daily and weekly administration, maintenance, and patching of all the organization’s Microsoft Windows servers, including Exchange e-mail services, Internet Information services, Domain Name Services (DNS), SQL databases, and DHCP services, on the unclassified NIPRNET and classified SIPRNET networks• Administer Symantec Antivirus Server providing daily updates clients on classified network.• Administer two Network Attached Storage (NAS) systems provided by NetApp and EMC via web-based GUIs as well as a Unix-based command line interface• Setup, deploy, and maintain HP ProLiant Blade servers• Manage Symantec BackUp Exec Server, schedule and perform daily, weekly, and monthly backups and restore jobs• Administer Active Directory user accounts, security groups, and computers, as well as file server permissions• Provide technical expertise and project management to server and workstation projects• Webmaster and developer duties such as manage multiple web sites and Microsoft SharePoint sites on multiple servers running IIS. Design, develop, and maintain web sites and SQL database driven web applications• Using ASP.Net, design and develop web-based applications to increase productivity and continuity between divisions, e.g. applications for file sharing across networks, conference registration and administration• Provide desktop workstation support to the organization’s users• Service workstations and servers, replacing parts when necessary as well as repair and service LaserJet printers• Migrate classified domain from Microsoft NT 4 to Server 2003 Active Directory Domain

• Build, maintain, and administer Windows 2000 Web Server with Internet Information Services (IIS)• Setup and maintain SQL Server and Crystal Enterprise Server• Created and maintain the ColdFusion web application for the IHS Standard Code Book (SCB) • Update and maintain the public SCB SQL database tables to insure the correct, up to date, and relevant information is available• Create and update the Microsoft SQL Data Transformation Service (DTS) package to keep the SCB tables update to date with the latest IBM DB2 information, scheduled to run once a month• Develop a custom interface for Crystal Enterprise server and reporting tools• Develop and maintain NDW web site ensuring integration into the IHS public website• Verify Section 508 compliance of NDW web pages on the public internet and private intranet web servers• Develop the “Documatron” web-base application in ASP.Net on our local intranet web server for use by NDW personnel inputting NDW metadata• Develop and maintain ASP.Net miscellaneous online web tools on the NDW local intranet web server for the use of NDW general data entry and manipulation

• Administer, setup, and maintain email accounts using MS Exchange Administrator and NetIQ• System administration – user and group management, domain administration in Active Directory• Serve as the Subject Matter Expert for the Blackberry wireless email device and for the PKI (Public Key Infrastructure)• Push software packages and support users using Microsoft Systems Management Server (SMS)• Provide hardware and software support for up to 400 Windows 2000/XP workstations, as well as some Mac OS X systems• Run new Cat5e and Cat 6 cable from punch-down panels to new wall jacks and terminate• Repair, maintain, and setup Hewlett Packard network printers• Setup and deploy new Windows XP workstations• Design, update and maintain ColdFusion web applications on local intranet• Maintain local intranet web server running Windows 2000 server with Internet Information Services

Programmer/Analyst• Provide technical knowledge and documentation to online tools• Develop, design, and maintain “The Guide” web application with up to date menus and processes• Evaluate business impact to ensure project is on targetSenior Technical Support Professional• Mentor and develop Tier-1 (front-line) Technicians• Take on manager duties in absence of team manager• Provide a second level support of technical assistanceTechnical Support Professional• Provide tier-1 technical support to Gateway clients on their workstations and personal computers• Fully document every call taken with technical details of what was done to resolve the issue