Michael Sheppard Email & Phone Number

Chicago, Il, Us

Brentwood, Tennessee, Us

Responsible for directing and leading projects, customer relationship management, implementation support, operational reporting and support, and process development and improvement. This entailed running and managing a team of people to support the client and their respective departments in numerous ways. Continual interaction and assistance with Directors, Team Leads, and important contacts, including HR and HRIS, all IT Technology Teams, all Clinical Teams, and any other business units. Create, communicate, and manage implementation of projects and project plans. Knowledge of numerous programs and technologies required to assist with these numerous teams. Work closely with client and teams to formulate knowledge and use of technical tools and programs (SSO, Access Request Forms, Authentication Processes, ServiceNow Changes, and Epic Access, Changes and Workflow)

West Palm Beach, Fl, Us

Manage sales team throughout my region, generating leads for my team through multiple tools, colleagues and industry data. Calling on Hospital Systems (Main), Internists, Psychologists, Pain Management, Orthopedics, Rehabs/Addiction Professionals, OB/GYN’s, EAP programs, and others that could use our products or services. Sold customizable, integrated options and solutions with multiple verticals including; IT software (EMR/EHR and LIS software), medical devices, diagnostic testing, and revenue cycle management. Worked closely with Director of Marketing, launched SharePoint and created all the training modules for the different verticals, created marketing materials, found and choose events, tradeshows, and conventions, created marketing promotions and networking events, and created sales training and marketing materials. Created company website, worked with HIMSS on our custom security and infrastructure. Created our remote program and authentication process.  Most accounts signed in a one year period in history of company Rookie of the year 100% Club Created training modules for all aspects and verticals of company including: Business Strategy, Services Overview, Toxicology, Clinical Testing, Esoteric Lab Services, Technology Solutions, Medical Mime (EMR), CollabRx (Cancer Testing), Clinlab (LIS Software), Advantage (Customer Online Portal), Medical Billing Choices, Platinum Finanical (Investing), Customer Service Overview, Compliance, and Brand and Marketing

Responsible for all aspects of sales, marketing, and technical issues. Responsible for managing sales team, acquiring new accounts, and keeping existing accounts. Focused sales efforts by performing market and industry research to obtain leads for team and establish new accounts. Required to meet certain monthly quota for team. Performed lead prospecting and forecasting. Responsible for all marketing and presenting at tradeshows and conventions, and also speaking at events and summits. Created website and responsible for security and access solutions.

Managed and overlooked all employee technical work and sales. Responsible for developing and coordinating sales and technical performance and future goals within our market. Conducted sales and technical training and quarterly reviews. Worked with employees on all business to business sales and maintenance of accounts, including all technical aspects pertaining to the client. Performed all inventory management, purchasing and ordering. Worked with businesses to help with security, including cloud services, identity and access management, RBAC programs, network infrastructure, remote access, and all privileged account management.

Master'S Degree, Marketing

Bachelor'S Degree, Business Management