Michael Shera Email & Phone Number

SUPPORTING STAFF / ENSURING SMOOTH OPERATIONS AND CUSTOMER SATISFACTION✔ Giving staff the tools and support they need to make the sale!You need to make the sale to keep the business running. But the sales team need the support to make the sale possible. Working behind the scenes I make sure equipment and communications are operating properly and that staff have the information need to complete the sale. Developed and sourced tools to automate repetitive tasks that can waste man hours that could instead be used by your staff to provide greater value services to the company.✔ Keeping customers happy after the sale!Maintaining the company image and promoting positive word of mouth with excellent post sales technical and warranty support keeps customer coming back. When customers ask for you by name you know you are making sure the company brand stays strong! And those customers pass along their positive experience to potential future customers through valuable word of mouth. A technical mind and quick learning allows me to troubleshoot remote customer technical issues and break down problems correctly to avoid wasting staff time and the clients.✔ Getting the product where it needs to go!Underwent a long term study to optimize our shipping lanes to get the product to the customer in a timely manner and keep costs low. Managing border customs and NAFTA compliance reduced delays and incorrect tariff charges.

Listed skills include Workforce Management, Technical Support, Customer Service Management, Shipping, and 22 others.

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  Martin Collegiate

  High School