Michael Sherratt Email & Phone Number

England, United Kingdom

Manchester, England, United Kingdom

- Responsible for the development, implementation, operation and governance of the IT Service Management practices which support the service.- Collaborating across various Technical Support teams, Business Stakeholders and Senior Management, to ensure that the IT Service Management practices are followed and relevant OLAs, SLAs or KPIs are met.- An.

Liverpool, England, United Kingdom

- Accountable for service management across platforms and multiple channels to ensure availability, performance and process maturity across the team.- Responsible for Internal Business Relationship management within the organisation to enable the delivery of ICT services, collaborating with Other Government Departments (OGDs) and external customers to.

Liverpool, England, United Kingdom

- Management of the governance and assurance between service suppliers as the service integrator in a Service Integration and Management (SIAM) model.- Implemented ITIL principles to deliver a quality service and continuously improve it.- Worked collaboratively with internal and external stakeholders across multiple disciplines and built relationships to.

Liverpool, England, United Kingdom

- A respected, experienced technical manager and key team member.- Managing, motivating and mentoring technical support staff.- Employing ITIL frameworks and configuration management for incident, problem and change management using ITSM Service Now.- Management of the institutes hardware and software assets and their configuration items within ITSM..

Liverpool, England, United Kingdom

- Providing operational management, support, maintenance and development of ICT and digital technology-based facilities to internal and external clients. - Providing technical support for the department, troubleshooting issues with ICT and digital equipment to ensure a seamless service across multiple sites.- Managed controlled documentation and the.

Wigan, England, United Kingdom

- Managing, motivating and mentoring a team of technical ICT support staff.- Supporting 5,000+ users at 5+ sites in Wigan and the Greater Manchester area.- Third tier support for users at multiple sites and remote working locations.- Integrated ITIL processes: Driving organisational change by setting strategies, leading activities, and discussing impact.

Wigan, England, United Kingdom

- Delivering efficient customer focused first and second level support to users.- Supporting 3,000+ users at 3 sites in Wigan- Server support: Hardware, operating systems, email and database systems, backup & disaster recovery- Deployed new software packages and peripherals- Performed network fault-finding and diagnosis- Produced and delivered user.