Customer Service Representative
CurrentTo manage the shipment of customer orders through the whole of the supply chain
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@markem-imaje.com
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Michael Shields is listed as Customer Service Representative at Markem Imaje Business Group at Markem Imaje Business Group, a company with 2351 employees, based in Darwen, England, United Kingdom. AeroLeads shows a work email signal at markem-imaje.com and a matched LinkedIn profile for Michael Shields.
Michael Shields previously worked as Customer Service Representative at Markem Imaje Business Group and Census Collector at Office Of National Statistics. Michael Shields holds Part Cipd Qualified, Human Resources from College.
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I have over 6 year working the Hr environment providing high quality advice and support to a range of stakeholders, and more recently using the principles of Lean/Six Sigma and DMAIC to identify and deliver process improvement activities.I'm committed to delivering the highest standards of customer service, I enjoy working with teams and use an inclusive management style to build engagement and commitmentKey skills and experience:- Providing advice and support to a range of customers across a range of hr processes and policy- Successfully managed a number of teams- Delivered a number of customer centric improvements which have delivered "bottom line benefit" - Excellent communication and influencing skills- Highly organised, able to deal with a range of competing priorties- Enjoys challenging what we do and how it can be done better- Develops positive working relationships with all stakeholders as a foundation to manage changeSpecialties: Providing Hr policy advice and supportIdentifying and delivering process improvementStakeholder managementUsing the principles of project managementLeading & motivating teamsManaging change
Listed skills include Change Management, Human Resources, and Process Improvement.
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Eccles, Machester
To manage the shipment of customer orders through the whole of the supply chain
To encourage completion and collection the 2011 census forms. To plan and deliver a significant improvement in response rates to hit stretching targets
Trained in the principles of continuous improvement - lean, six sigma and DMAIC to green- belt level, with a track record of delivering excellent customer service and value adding process improvements; Duties/Responsibilities: To act as the expert in terms of providing advice on prioritising and approaching process improvement within the Agent Services.
- Implemented a new electronic expenses process in Post Office Ltd- Reduced the levels of unknown absences from 10% to 3.5%- Increased team efficiency by 15% by reducing resource and taking in new work- Led user acceptance testing for new managers intranet site- Input absence notifications into Hr sap system- Provided policy advice and support to line.
To provide professional advice and support to a range of customers, on differing types of contract in the following areas:Pay and conditionsAttendance managementExpensesRecruitmentConductGrievancesThe Hr Service Centre provided support to over 12000 sub postmasters and 9000 employeesKey skills included:Excellent listening skillsExcellent communication.
Other employees you can reach at markem-imaje.com. View company contacts for 2351 employees →
Jessica Altamirano
Colleague at Markem Imaje Business GroupGustavo A. Madero, Mexico City, Mexico, Mexico
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Quỳnh Phương Đổng
Colleague at Markem Imaje Business GroupArizona, United States, United States
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Alice Yao
Colleague at Markem Imaje Business GroupJing'an District, Shanghai, China, China
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Jon Penvose
Colleague at Markem Imaje Business GroupKennesaw, Georgia, United States, United States
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Emmanuelle Pessey
Colleague at Markem Imaje Business GroupSwitzerland, Switzerland
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Giseli Barros Monteiro
Colleague at Markem Imaje Business GroupCarapicuíba, São Paulo, Brazil, Brazil
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Don Norman
Colleague at Markem Imaje Business GroupRiverbank, California, United States, United States
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Jan Piersma
Colleague at Markem Imaje Business GroupAmsterdam, North Holland, Netherlands, Netherlands
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Ali Şeker
Colleague at Markem Imaje Business GroupIstanbul, Istanbul, Türkiye, Turkey
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Philippe Gay
Colleague at Markem Imaje Business GroupGreater Grenoble Metropolitan Area, France
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Michael Shields works for Markem Imaje Business Group.
Michael Shields is listed as Customer Service Representative at Markem Imaje Business Group at Markem Imaje Business Group.
AeroLeads has found 1 work email signal at @markem-imaje.com for Michael Shields at Markem Imaje Business Group.
Michael Shields is based in Darwen, England, United Kingdom while working with Markem Imaje Business Group.
Michael Shields has worked for Markem Imaje Business Group, Office Of National Statistics, Post Office Hr Service Centre, Farnworth, Post Office, and Royal Mail.
Michael Shields's colleagues at Markem Imaje Business Group include Jessica Altamirano, Quỳnh Phương Đổng, Alice Yao, Jon Penvose, and Emmanuelle Pessey.
You can use AeroLeads to view verified contact signals for Michael Shields at Markem Imaje Business Group, including work email, phone, and LinkedIn data when available.
Michael Shields holds Part Cipd Qualified, Human Resources from College.
Michael Shields is listed with skills including Change Management, Human Resources, and Process Improvement.
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