Michael Shields Email & Phone Number

I am a client focused person with extensive experience in diagnosing and solving hardware and software issues. Currently I work with point of sale systems trouble shooting and resolving issues with a focus in client relationship building. Self starter with an ability to work well independently. I am a dynamic, motivated and hard working individual with a passion for technology and attaining exceptional customer satisfaction and customer experiences.I consistently demonstrate a can-do attitude and embrace tough challenges with energy and enthusiasm.Key Competencies: -Leader in providing phone trouble shooting and onsite support including diagnosing and solving hardware and software issues-Proven analytical and problem-solving abilities-Experienced in using CRM for updating help desk tickets-Technical writing of complex software -Building rapport through daily interaction with clients to help create long term solutions-Customer service -Project management - use to handling deadlines and obstacles-Strong ability identifying issues and preparing for future escalations-Leadership and Management -Entrepreneurial mindset at problem solving-Sales -Communication (both written and verbal) and Negotiation

Listed skills include Advertising, Customer Service, Sales, Adobe Creative Suite, and 15 others.

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  Itt Technical Institute

  Visual Communications