Collaborated with development support teams to setup a continuous deliveryenvironment with the use of Docker.• Extensively worked on the Implementation, Configuration and maintenance ofBusiness Rules, Client Scripts and UI Policies and ITSM modules like Incident,Change, Problem, Knowledge, Service Catalog, Service Watch, Mapping, CMDB inServiceNow.• Involved in creating and configuring the SLAs as per the requirement.• Experienced in performing ServiceNow Integrations with third party tools usingOrchestration with a blend of MID Server, REST and SOAP. These tools include butare not limited to Evernote, SQL Server, Oracle Server, and LDAP.• Worked on the various modules within GRC - Policy & Compliance Management,Audit Management, Vendor Risk Management.• Imported Configuration Items (CI) from third party applications using import settables.• Worked on the most of HR COEs like HR Payroll, HR IT operations, HR Workforceadministration, HR Talent management, HR lifecycle event, HR Total rewards, HRemployee relations.• Customized UI Appearance for Problem andb Change Management Application, whichis simple, intuitive, and easy to use.• Take responsibility for the day-to-day operation of the team, providing overallguidance and supervision to meet SLA deadlines.

• Provided ServiceNow configuration and customization assistance including workflowadministration, report setup, data imports, custom scripting, and third-party softwareintegrations.• Configured Event Management (ITOM) by configuring Connector Instances andConnector Definitions.• Defined and configured DISCOVERY schedules and set up mid servers and check forthe connectivity.• Hands-on experience in writing jelly script to create web pages from a high-level pagedescription using templates from the existing library.• Worked on Service Mapping to define business services, troubleshoot the discoveryand mapping process as well as create new discovery patterns.• Created workflows for Service Catalog items in Service-Now and experienced incustomizing OBB ServiceNow workflows.• Established a generic scripted API for the managing the different integrations on theOOB tables.• Identified potential roadblocks and worked across multiple teams to develop riskmitigation plans.• Created the governance model, metrics, and management system to track progress andmanage vendor performance.• Worked on GRC application (Governance, risk, and compliance) and collaborate withthe GRC team on the development of the GRC solution.• Manage and coordinate activities during the overall ticket life cycle in Incident andProblem Management.• Integration of Service Now with BMC Remedy for ticket creation on change submits.

• By actively participating in stakeholder meetings, putting forward solutions, andmaking use of ServiceNow's features, I gathered and improved business requirements.• Created a strategy ServiceNow platform roadmap in collaboration with customers andcross-functional teams that was in line with transformation goals andtechnical/business requirements.• Oversaw several ServiceNow Modules to ensure smooth configuration,customization, and problem-solving.• Assessed technological possibilities available in the ServiceNow portfolio to makedecisions and improve platform capabilities.• Addressed fundamental requirements and followed best practices when convertinghazy business requirements into precise ServiceNow specs.• Analysed and offered input on IT and business requirements while upholdingstandards of quality and uniformity by following established procedures.• Identified the needs of stakeholders and defined the user requirements for businessoperations.• Building APIs, managed technical elements, and orchestrated seamless connectionbetween ServiceNow and other technologies.• Developed dashboards and reports for stakeholders, facilitating decision-making andproviding data-driven insights.