Technical Support Specialist
CurrentPlayed a key role in the front-end development of Marasoftpay’s website, ensuring a user-friendly experience.Provided daily technical support to merchants via phone, email, chat, and in-person, addressing and resolving technical issues efficiently.Assisted merchants with troubleshooting, logging, and tracking support requests using ticketing systems.Conducted field visits to assist merchants with technical issues and ensure their systems operated seamlessly.Collaborated with the engineering team to implement an Automated Printing Device, ensuring seamless deployment and integration.Configured the device using Python, optimizing it for business owners and organizations to streamline daily operations.Traveled across the country to install and support the Automated Printing Device for various businesses.Contributed majorly to the adoption of this device, now widely used by organizations across the country.
