Managing a Sales Team, providing training courses thorughout the UK, in the Payroll & HR sector.The Learn Centre LimitedPayroll and HRThe Learn Centre, formerly HRD & Payroll Solutions, leads the industry – running more Payroll and HR courses in more venues around the country.Whether in face-to-face courses, in-house or on-line, expert tuition from highly experienced practitioners ensures delegates can gain career-boosting skills and BTEC/Edexcel qualifications.Contact detailsThe Learn Centre, Waterside, Halfway Bridge, Lodsworth, Petworth, West Sussex GU28 9BPT 01798 861146F01798 861112www.thelearncentre.co.ukEmail michaels@thelearncentre.co.uk

• Responsible for and day to day running of a busy town centre public house.• Recruitment of staff and event management. • Stock control and analyses. • Forecasting sales to budget and setting weekly revenue targets• Re-writing best procedures and practice to ensure the premises is run efficiently.• Developing sales strategies to increase profit. • Working with local authorities to enhance revenue in conjunction with public events.

• Managed a support team who directly supported the UK Corporate Sales Force.• Involved with all business divisions across the UK, producing reports and forecasts for senior management UK and Mercedes-Benz Germany. • Process improvements to gain efficiencies and increase accuracy. • Motivated and developed work force to maintain a positive and productive working environment. • Ensured all Event Management projects are on time and to the standard of the Mercedes-Benz brand.

• Managed a team of 22 mortgage processors, covering Scotland and Northern Ireland, with gross lending of £7 - 10 million per working day. • Ensured strict criteria was maintained and 1st class customer service was given to all applicants. • Ensured service levels where kept above company standards (90%) on calls and mortgage offers produced, by designing and implementing a quality check procedure.• Delivered weekly presentations to higher management. • Maintained high staff moral by giving regular feedback and developing staff through 121’s and training/briefing sessions.

• Supervised a team of 8 sales representatives who were responsible for selling home and mortgage protection insurance. • Responsible for ensuring sales team achieved the weekly sales targets• Developed the staff and the style of selling the products from my own experience and achievements• Carried out call monitoring sessions to identify areas of improvement and recognising and rewarding good performance• Carried weekly 121’s to ensure the staff were fully trained.• Produced weekly sales statistics to present to senior management.