Michael Shrubshall Email & Phone Number

Oakleigh, Victoria, Australia

Customer service and complaints, Completed full-scale Investigationsinto driver conduct after customer complaints, replied to customers inregards to the outcome of investigations, and reprimanded drivers forbehavioral issues as needed Recruitment, Diversions, Insurance claimsand claim investigations, Lost Property, Performance Management ofDrivers, Payroll, Use of Comfort Del Grow computer systems, GeneralAdministrative Tasks.

Officer South, Victoria, Australia

Customer service/ support, assisting other teams with customerenquiries, Reception desk duties, Raising Insurance claims, Conductinginvestigations into insurance claims, liaising with insurance claimants,Extensive administration works, Good understanding of Health andSafety as well as Insurance protocols, Responding to a diverse range ofcustomers in a prompt manner with a high degree of professionalismto build important relationships, Conflict resolution, face to face andover the phone, Proficient in open office, records management,e-notices portal, payment portals, mapping software, propertyinformation software, and telephony systems, Admin work, recordskeeping, database management, Informing customers of rates, with anexcellent understanding of council rates, A decent understanding ofbuilding practices in relation to council obligations, Setting uppayment plans, Taking payments, Cash handling, Counter enquiries,Creation and closure of council jobs in open office, Extensive use ofoffice suite, Knowledge and experience of government practices,protocols and functions.

Hamilton, Waikato, New Zealand

Picking orders, Receiving goods, Customer Service, Understanding theneeds of customers, Liaising with external customers, internalcustomers and suppliers, and contractors, Use of heavy machinery,Customer service, Filing, paper work and admin tasks, closure of jobs,review and amendments of construction and electrical drawings,database management, Understanding of, and ability to use SAP andinternal computer programs, Course attendance: optimising warehouseperformance, Regular stocktaking, Cable testing, standover, underground cable location Understandinggovernment policy and regulations around the electrical industry,Adhering and contributing to occupational health and safety policy,Reading technical drawings, review and amendments of constructionand electrical drawings, Completing electrical installs, Filling outpaperwork and asbuilt designs, Stand over for contractors working onsite, Completing out of work self-guided study, Customer service,including conflict resolution face to face.

Hamilton, Waikato, New Zealand

Customer service, Certificate in retail, Team member training anddevelopment, Forklift operation, Customer complaints, Processing ofinwards and outwards goods, Palletisation of stock, Effectivecommunication with dispatchers, Food Health and Safety StandardsTraining (NZQA accredited), Administration tasks, paperwork, dataentry and ‘daily goods movements summary' auditing, Product repliaison, Product handling, and stock rotation, Good understandingperishable stock protocols in relation to New Zealand legislation andFood Health Safety standardsFull understating of stock management systems including ‘Autostocker'The display of effective time management skills, Collection of products for online delivery, and Acceptance into a company management development program.

Hamilton, New Zealand

Responsible for the completion of all recruitment steps for candidates in the Waikato. This involves building client relationships through trust and reliability, interviewing candidates, performing background check and marketing candidates to clients. A normal day sees me completing the following tasks:• Recruitment of candidates, often sourced through advertisements that were written and placed by myself• Interviewing, and performing background checks on candidates including Ministry of Justice, Acc, and Reference checks. • Cold calling to increase the client base.• Building client relationships, doing background research on the client to achieve a written bio• Using and consistently updating the company database so that all information is correct and up to date. • Administration tasks including: filing, phone answering and screening, maintaining a calendar for arranged meetings, and read through/ sight/ and sign documents on behalf of the organisation.• 24/7 on call availability, with call divert on certain weeks. This is a role where two days are never the same and for this it is important to keep up to date with current trends through vigorous research. It is also important to have a clear direction and effective time management.

Cambridge, New Zealand

The role at Bunnings had me running an Isle for six months before returning to study but also had me running the decorating department on the weekend from the day I started. This role was customer service focused and meant building strong long lasting relationships with repeat customers, many of which chose to deal predominantly with myself. The role included the following tasks:• Customer service and sales. • Extensive product knowledge of all DIY supplies, with a large focus on decorator supplies. • Use of company software, point of sale system, eftpos, and cash handling.• Dealing with customer complaints.• Training staff in all areas of the organisation as a senior member of the team. • Training of staff predominantly in the specialised area of the decorator department. • Researching and analysing theft patterns for prevention as a member of the loss prevention team; other tasks included taking meetings and minutes on a frequent basis, keeping detailed records of what was stolen/ from where and the value of the item, reporting to the head of loss prevention for Bunnings New Zealand and local management. • Administration tasks such as filing, document handling, and report generation. • Union Delegate tasks such as gaining membership, giving advice on contracts and working conditions, sitting in on disciplinary meetings, advocating for team members, attending consultative forums with upper management, and liaising with region union representatives.

Bcs, Marketing And Public Relations

Education record