Michael Shubert Email & Phone Number

Knoxville, Tn, Us

Philadelphia, Pa, Us

Direct a fulfillment center supporting delivery operations in Knoxville, Tennessee. Lead a team of operations associates to pick, pack, and hand off customer orders to 1099 delivery drivers. Supervise the organization and handling of all inbound and outbound goods, ensuring the facility performs at the highest possible levels of efficiency.

Plano, Texas, Us

• Supervised all aspects of store operations in a large on-mall location, including budgeting, staffing, merchandise displays, and driving profits. • Improved operational effectiveness of a location that has struggled historically with executing company programs by focusing on accountability, team building, and talent assessment.• Moved store YTD sales trend from 4th quartile in July 2020 to 2nd quartile YTD by end of fiscal 2020. In 2021, the store performed in the 1st quartile for most company KPIs

Plano, Texas, Us

• Supervises all safety and shrink results for 19 stores with an estimated $150 M in combined sales. • Manages district asset protection team, in addition to identifying and resolving procedures, both internal and external risk factors.• Lowered general liability and worker’s compensation claims by focusing on safety training and awareness for all stores throughout the district.• Uses corporate software and audits to detect stores with inconsistent operational processes that create “paper” shrink. Created shrink focus store program and implemented individual store plans; thus, stores enrolled in the program accomplished the shrink goals YOY.

Plano, Texas, Us

• Oversaw all facets of daily District operations to increase customer service and experience ratings, improving District sales and overall customer satisfaction.• Facilitated training sessions for 20 stores regarding store culture and policies. • Successfully met corporate goals by working closely with the District Manager to discuss payroll constraints while mentoring General Managers in effectively promoting products and services. • Collaborated with home office and retail staff to determine and define best practices, as well as calculating prices and displaying merchandise in an eye-catching manner to successfully transition store into a “Final Take” location (outlet concept).• Enhanced store operations by assessing operational processes and recommended results to GMs. • Occasionally acted as interim General Manager at various locations.• Implemented expansion and improvement of Districts’ Ship from Store and Buy Online Pick Up In Store programs.

Plano, Texas, Us

• Supervised all aspects of store operations for a $4 M location, including budgeting, staffing, product displays, and driving profits. • Executed company merchandise programs, consistently beating sales goals. Sales growth was driven by focusing on assessment of needs of customer base and exploiting those categories to meet customer demand.• Hired and trained 50+ team members, in addition to 4 managerial direct reports, and ensured understanding of company standards. Established positive relationships and provided constructive feedback that improved employee morale, which greatly enhanced customer service. • Created a culture of accountability that allowed the store to quickly improve results in service, credit, and shrink.

Plano, Texas, Us

Assisted General Manager in driving sales and profitability of a $18mil JCPenney store with 3 salaried direct reports, 9 supervisors, and 120 associates. Led specialty businesses in store, including jcp.com desk, salon, custom window. Owned store staffing and scheduling including sourcing talent, hiring, training and team development.• Served as District credit champion, beating overall District credit goals by 6%• Responsible for management trainee program, promoting 4 trainees to sales managers• Travelled to stores in the District to train new leaders in staffing/planning and store operations.

Burlington, Nj, Us

Accountable for driving store sales and managing in-store visual merchandising. Managed a staff of 40 sales associates, including hiring, sales training and employee development. Skillfully resolved all customer service issues to mutual satisfaction. Facilitated annual inventory process.

Minneapolis, Mn, Us

Held several supervisory roles in the stores, including Pricing and Presentation, Flow, Electronics, and Backstock. Drove customer service and resolved customer concerns as needed. Completed department sets and refreshed end caps based on sell through.

Irving, Texas, Us

Responsible for operations of $3mil store. Managed in-store specialty businesses, including custom framing, floral arrangement, and classroom programs. Performed human resource duties including hiring, scheduling, training, and development.

Minneapolis, Mn, Us

Held several supervisory roles in the stores, including Pricing and Presentation, Flow, Electronics, and Backstock. Drove customer service and resolved customer concerns as needed. Completed department sets and refreshed end caps based on sell through.

Denver, Colorado, Us

Managed day to day operations of $1mil Movies and Music location. Operated the District training store, training all new managers in the District. Served as District “Troubleshooter”, travelling to 30+ locations to identify and resolve problems with people, sales, shrink, and operations.• Recognized for consistent service results with CEO’s “Key to Customer Service” award

Lake Buena Vista, Florida, Us

Worked as Attractions Host at Disney’s MGM Studios theme park, operating attractions and assisting guests to provide a magical experience. Recognized for consistent energy and a passion for guest service. Promoted to trainer within 3 months of hire.

Pursing Bachelor'S Degree, Accounting

Education record