Michael Sills-Trausch Email and Phone Number

Provide a course of study for upper level students on the subject of organization change management.• Developed course subject matter emphasizing textbook and supplemental information from leading voices on international trade, the fourth industrial revolution, and visioning. • Led students through courses and evaluated performance based on university metrics.

Lead a team of staff and contractors to maintain municipal assets valued at $150 million utilizing budgets totaling $3.4 million.• Led a technological innovation by implementing the nation’s first citywide monitoring system that, with effective management, reduced malfunctions by 94% and raised program reliability to 99.7% by ensuring continuous quality improvement.• Managed a $4.6 million project to convert 18,500 streetlights to energy efficient LED technology resulting in annual savings of $700,000 in electricity and line supplies expenses and garnering a $504,000 utility rebate.• Developed and gained City Council approval of a $2.6 million contract to eliminate streetlight poles from falling down due to severe rust.• Increased annual program funding by $1.8 million (116%) allowing for repairs, replacements, and new assets to increase safety. • Oversaw the collection of over $150,000 in insurance reimbursement resulting from vehicular damage to streetlight poles.• Adopted an improved philosophy for contract development and award by emphasizing contractor experience and quality service.• Created plan review standards for hundreds of new development projects involving over 2,000 new streetlight installations and ensured private and municipal development projects were properly constructed. Trained plan review staff.• Conducted presentations to oversight groups and at conferences of up to 500 to inform them of program activities.

Created and developed budgets, plans, training, special projects, and financial analysis to support Public Works programs.• Developed 10-year capital equipment budgets of $36 million and assisted with development of the $45 million annual department operating budget to allow City Council’s funding appropriation of planned annual expenditures. • Conducted a detailed analysis and identified a 10-year $34.6 million program to fund street pavement management needs.• Prepared written reports for City Council to allow voting action and approval of new initiatives. • Transformed a customer service program from a deficit operation to profitability by establishing new sales prices and policies that required adoption of new city ordinances by City Council. • Led a private-public partnership to harness the logistical efficiency and lower costs of the nation’s largest automotive parts supplier through a contract worth $1.5 million annually.• Developed and presented separate two-hour multimedia training programs attended by 265 city teammates to create a culture of safety and customer service. These programs received evaluation scores equal to those presented by paid speakers for other training sessions.• Recruited conference speakers including the Dean of the University of Arizona School of Business and the former director of the Arizona Department of Water Resources to promote continuing professional education.

Led and participated in teams supporting 187 courts throughout Arizona to effectively manage 2.4 million case filings and account for inflows of $198 million annually.• Provided leadership to 40 courts by analyzing court operations to ensure compliance with state law and rules of court. Documented over 1,000 findings and recommendations to provide administrative direction to elected and appointed judges and their staff. • Led change efforts at courts by identifying, investigating, and reporting allegations of misconduct and improving organizational integrity and climate including issues of sexual harassment and abuse of power. Developed rapport and trust with staff to ensure complete audits and investigations.• Standardized and clarified audit procedures to provide uniform audits at all court locations. • Implemented the first automated case processing system at courts throughout the state, improving processing times and streamlining operations.• Effected change as staff liaison to the strategic Limited Jurisdiction Courts Committee that studied developing issues and recommended new state policy. • Created and presented training programs for local court staff to improve business practices.• Demonstrated attention to detail by identifying a hidden mathematical error in the state court’s Minimum Accounting Standards.

Led a team of 15 in one of the two largest county-operated courts in the state to provide court services for 59,000 residents and 15 police agencies. • Provided leadership to rebalance service capacity in response to a 37% increase in caseload.• Streamlined operations by implementing the court’s first automated case processing system.• Developed and implemented a turnaround strategy to clear a pre-existing one-year backlog of case processing, financial disbursements, and reports to the state. • Dissected and analyzed court procedures resulting in a redesign of the court’s case file order and entry sheet to allow for more efficient case processing and help staff follow judicial orders.• Reorganized the court to improve accountability resulting in faster, higher quality service by assigning areas of specialization. • Provided more cost-effective service by increasing permanent full-time staff to better match resources to workload while eliminating mandatory overtime.• Met the challenge of growth by initiating a budget request resulting in a 20% funding increase. Produced additional revenues of over $250,000 annually by initiating, researching, and recommending a 45% increase in fees. The other county courts followed this lead by adopting this fee structure.• Laid the groundwork resulting in the supervision of the County’s three district courts being changed to the county Clerk of Courts and relocation of the First District Court to a new court-purposed facility.