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Michael Silva Email & Phone Number
Head of Customer Success
at
Finoa
1 work email found
@finoa.io
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Success
Location
Barcelos, Braga, Portugal
Company size
Who is Michael Silva? Overview
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Quick answer
Michael Silva is listed as Head of Customer Success at Finoa, a company with 77 employees, based in Barcelos, Braga, Portugal. AeroLeads shows a work email signal at finoa.io and a matched LinkedIn profile for Michael Silva.
Michael Silva previously worked as Senior Customer Operations Manager at Finoa and Customer Service Team Lead at Revolut. Michael Silva holds Bachelor Of Engineering - Be, Civil Engineering from Universidade Lusíada - Norte, Campus Vila Nova De Famalicão.
Company email context
Email format at Finoa
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{first}@finoa.io
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AeroLeads found 1 current-domain work email signal for Michael Silva. Compare company email patterns before reaching out.
Profile bio
About Michael Silva
As a Customer Operations Manager with experience in telesales, customer support, and call center management, I have a proven track record of developing and implementing effective strategies to maximize productivity and conversion rates. My strong leadership skills, ability to work well under pressure, and proficiency in Microsoft Office, Service Desk, Confluence, JIRA, and Google Suite make me well-equipped to manage teams, develop CRM systems, and provide training and support to agents. I am confident in my ability to drive success and deliver results in a customer-focused environment.
Listed skills include Customer Service, Fully Bilingual English, Fashion Photography, Portrait Photography, and 10 others.
Current workplace
Michael Silva's current company
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Finoa
7 roles
Michael Silva work experience
A career timeline built from the work history available for this profile.
Senior Customer Operations Manager
Current-Defined procedures, operating processes, and Service Level Agreements (SLAs) for different levels of Customer Support (T1, T2).- Managed Zendesk implementation and implemented the customer support model for the CS team. -Scaled Customer Support operations to ensure adequate support coverage.-Continuously improved workflows and processes, leveraging.
Nov 2022 - Present
Customer Service Team Lead
-Conduct agent training and preparation to ensure readiness for company objectives and performance standards.-Monitor and evaluate daily performance of agents, identify operational issues, and suggest improvements to enhance department and individual performance.-Manage customer tickets and service delivery to maintain effectiveness.-Use various KPIs to.
Mar 2021 - Sep 2021
Call Center Supervisor
-Providing training and support to call center representatives to ensure they can effectively handle customer inquiries and complaints, and troubleshoot problems with services or products.-Ensuring that agents understand and comply with company objectives, performance standards, and policies.-Providing guidance and support to agents on best practices and.
May 2018 - Feb 2021
Senior Customer Service Associate
-Expertise in Tier 2 IOS, macOS, Apple Watch, Account Security, and Wireless Multimedia.-High proficiency with logging and support tools for efficient documentation and troubleshooting of issues, including company database.-Demonstrated ability to investigate consumer device issues through data interpretation and analysis, resulting in effective resolution.
Sep 2016 - Mar 2018
Assistante Project Manager
-Assist in coordinating and managing daily on-site operations.-Prepare daily reports for crew and machinery.-Expertise in earth excavation, backfilling and grading.-Familiarity with surveying principles.-Proficient in using Laser & GPS Satellite Guided Excavation Systems.-Experienced in underground utility installation.-Responsible for equipment quality.
Apr 2016 - Sep 2016
Logistics Assistant
-Develop and implement strategic plans for logistics, warehouse, transportation, and customer services management.-Oversee and optimize the full order cycle, including liaising and negotiating with suppliers, manufacturers, retailers, and consumers.-Monitor and track quality, quantity, stock levels, delivery times, transport costs, and efficiency.-Manage.
Dec 2014 - Jan 2016
1 education record
Michael Silva education
FAQ
Frequently asked questions about Michael Silva
Quick answers generated from the profile data available on this page.
What company does Michael Silva work for?
Michael Silva works for Finoa.
What is Michael Silva's role at Finoa?
Michael Silva is listed as Head of Customer Success at Finoa.
What is Michael Silva's email address?
AeroLeads has found 1 work email signal at @finoa.io for Michael Silva at Finoa.
Where is Michael Silva based?
Michael Silva is based in Barcelos, Braga, Portugal while working with Finoa.
What companies has Michael Silva worked for?
Michael Silva has worked for Finoa, Revolut, Audiçãoactiva, Uma Marca Belaudição Lda., Manpowergroup, and Trisan Construction.
How can I contact Michael Silva?
You can use AeroLeads to view verified contact signals for Michael Silva at Finoa, including work email, phone, and LinkedIn data when available.
What schools did Michael Silva attend?
Michael Silva holds Bachelor Of Engineering - Be, Civil Engineering from Universidade Lusíada - Norte, Campus Vila Nova De Famalicão.
What skills is Michael Silva known for?
Michael Silva is listed with skills including Customer Service, Fully Bilingual English, Fashion Photography, Portrait Photography, Photography, Pesquisa, Customer Satisfaction, and Microsoft Office.
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