Throughout my career I have gained over 15 years of combined experience when working within different areas of IT and telecom business like OSS/BSS solution architecture, integration engineering, customer support system, team management and project engagement. I have assumed different roles and responsibilities during this time including lead service engineer, team leader and mentor for technical/solution support teams, technical responsible during customer project interaction, 3rd line support engineer and solution architect. I am a dedicated professional with a long career record in business delivery, business innovation, project engagement and customer handling within IT and Telecom industries. I enjoy taking on new challenges to improve my knowledge and expertise and I'm looking forward to the next opportunity.- Certified Senior Services Engineer in 2011- Certified Experienced Services Engineer in 2008- B.Sc. in Telecom & Electronics in 2004- 15+ years of working experience with service delivery, IT environments & development, project driven businesses, customer support, customer and vendor interaction. - Experience in team leading and mentoring various development and support teams.- 10 years of working in delivery projects within 15 countries interacting with 22 reputable telecom clients.- Member of Mensa International.
Listed skills include Telecommunications, Integration, Windows, Red Hat Linux, and 17 others.
