Michael Sime Email & Phone Number

Broxbourne, Gb

United Kingdom

- Wholesale, trade sales professional representing one of the UK’s largest kitchen and joinery manufacturers on a national basis.- Responsible for face to face client meetings to ensure renewal of trade account orders and increase of customer spend via upselling new and different products. - Consistently identifying and developing new trade accounts to increase revenue and increase market share, resulting in recurring placement in Top 3 sales account professionals in the UK.- Assist in training and mentoring of peers and other sales team members on an ad hoc basis.

- Delivered corporate training program for Guarding UK, engaging employees in a Customer Service Apprenticeship including conducting monthly training sessions, covering Greater London, Essex and Kent. The program was designed to ensure 300 client facing employees were upskilled to deliver customer service to required company standard.- Responsible for conducting a Customer Service Level 2 Apprenticeship program to security officers and managers to ensure consistency of customer experience training across many levels of seniority and a cohesive approach remained throughout the business.

South Africa

- Founded Eagle Vision Training in 2005 and went on to successfully design and deliver corporate training programs in competencies including; Business Basics , Customer Service , Sales , Communication skills, Problem solving, Leadership , Team Leadership , Coaching , Performance Management etc.- Tailored service to specific client needs across industries including;Absa bank, Standard bank, FNB, Bid Vest, Department of Justice, Farsoft, Amsco, MTN, SEDA, Department of Tourism, Telkom, M&S Projects, University of Johannesburg, Buffalo City Municipality, Dept. of Water Affairs & Forestry, Eskom, Group Five, NGK Ceramics, Pioneer Foods, Spartan Technology Rentals, Special Investigating Unit, Tigerbrands, Transnet Port Terminals, Tsogo Sun Casinos, WBHO Construction, Zambia National Building Society, Africa connect Zambia, Barloworld Malawi, Barloworld Botswana, Barloworld Zambia. MLife Zambia, NMPC Nigeria, Zenith Profession Training London.- Training Methodology; We have a progressive approach to facilitation which incorporates practical application throughout our courses, using predesigned activities and participant exercises to enhance skills transfer.

14Th Avenue, Fairlands, Gauteng

- Responsible for the management of the readiness, development and delivery of internal training programs. - Oversaw the defining, managing and tracking of all training requirements, deliverables, program schedules and milestones. - Managed the planning, scoping, scheduling and development and delivery of the program for course content and materials. - Liaised with all relevant technical and business partners, including internal and vendor developers, release managers, architects, analysts and business representatives at all levels of management and meetings. - Provided visibility of all training gap requests, risks, issues, dependencies and decisions pertaining to the project.- Aligned and tracked formal training deliverables and obtained necessary approvals. - Managed all training delivery artefacts for the organisation’s enterprise audiences.- Attended rollout presentations and prepared for training delivery.- Managed the development of repeatable, standardised course content that can be used for training. - Managed the review and provide feedback on course content and assessment practices. - Facilitated train-the-trainer exercises. - Provided communications and reporting regarding status of training initiatives.- Developed measurement criteria and tools to monitor and drive continuous quality for all training material developed. - Aligned to the project governance and PMO Standards of the overall program..

South Africa

- Project Management Process and Skills Development Practitioner at TenStep SA. - Facilitated training classes in Project Management according to the PMI accredited curriculum of TenStep SA - Certified TSPM facilitator, Course Developer and Project Management Process Implementation Consultant.

- Led expansion of retail sales and service management experience for Universal Image, which included responsibility of provision of services as Company Trainer and Skills Development Facilitator.- Training Programs included service excellence, selling photography. digital printing, colour printing, photography, digital photography, management and leadership, merchandising, on the job coaching.- Set up a training department to service 300+ staff members with processes and procedure’s aligning to legislative requirements.- Oversaw and managed all training department processes including research, course planning and development, facilitation, assessment and administration to ensure consistent and successful delivery of training programs.- Responsible for external training procurement processes and for internal staff induction programs.

Nqf 5, Occupational Directed Education Training And Development

Advanced Pm Schedule And Costing Development Pmis Design, Project Management, Professional Qulifications

Advanced PM Schedule & Costing Development PMIS Design, setup & consulting

Professional Qualification, Project Management, Professional Qualification

PM Preparation for Success TSPM Certification (PMI accredited) TS Train the Trainer: Project Process & Methodology facilitation &.

Diploma, Sales And Marketing Managment, Diploma

Diploma, Public Relations/Image Management

Qualified Photographic Artisan, Photography, A+

Activities and Societies: Photographic Society StellenboschN3 Electronics, Mathematics, Logic Systems, Radio Theory (including.

Matric, Matric: English, Afrikaans, Maths, Science, Fitting And Turning And Technical Drawing

Activities and Societies: Metal Work, Computer club

Education record

Activities and Societies: Choir, Rugby, Cricket, Hockey, Water Polo, Art, Drama, Woodwork.