Assigned to the N5/N8 Plans, Programs and Requirements Department for the Navy Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT). Performed primary duties as the Regional Information Assurance (IA) Support Lead for the Base Communications Office's for the Navy's Atlantic area of operations. Reviewed Defense Switched Network IA practices and provide technical guidance in Enterprise Mission Assurance Support Service (eMASS). Provided assistance in developing Risk Management Framework (RMF) packages and tracking progress of DSN Systems approval for Authority to Operate (ATO) and Authority to Connect (ATC) actions. Provided project management, programmatic support and technical expertise to support the operation, maintenance and management of emergent technologies for all BCO locations in the NCTAMS LANT area of responsibility. Regional programmatic support efforts includes the following systems: Assured Compliance Assessment Solution (ACAS) scanning, Host Based Security System (HBSS), Configuration Accounting Information Retrieval System (CAIRS) and Regional Telephony Management System (RTMS). Assisted security personnel with executing ACAS scans on various systems so as to assess and mitigate vulnerabilities to the DoD network and ensure systems are meeting Security Technical Implementation Guide (STIG) baselines. Assigned as the Command Projects Manager and Configuration Manager, charged with receiving, scheduling, planning, tracking, risk management, time management, leadership coordination, and delivery of all new systems installations and upgrades, to include C4ISR systems, at NCTAMS LANT in Norfolk, Virginia. Successfully performed duties as an Inspector General (IG) inspecting Base Communications Programs worldwide for the Navy Fleet Cyber Command AOR, to include Naval Computer and Telecommunications Station (NCTS) Bahrain, and NCTAMS Pacific detachment Puget Sound, WA.

Performed Repair and Maintain duties on VA Information Systems as an Information Technology Customer Support Technician. Provided excellent customer service to VA staff and Veteran's alike. Worked as part of a team to create separate Printer VLANs and migrate over 300 network printers. Using my networking knowledge, the team was able to complete the Printer migration two months ahead of schedule. Designated point of contact for SQL upgrades and migrations for the St. Louis VA health care system. Worked with the Enterprise Service Line team to identify and secure any SQL databases being used and migrate them to manged SQL 2012 Servers. Completing the project on time and successfully removing any unmanaged and unauthorized versions of SQL instances. Worked as the team lead on the WINS turndown project for the St. Louis VA health care system. Coordinated with hospital services leadership to ensure all systems are fitted with proper Fully qualified domain names(FQDN) to ensure a smooth transition in removing netbios traffic and WINS dependencies. Worked as part of the team to ensure inventory updates are conducted on a daily basis and equipment is recieved and inventoried in a timely manner. Appointed as the designated Network tech for local site by supervisor and took on any network related duties passed down by Network Service line teams. Successfully refreshed and reorganized network closets and network appliances. Spearheaded the Router Refresh project for the St. Louis Medical System. Worked as a team to ensure all information systems were up to VA Continuous Readiness in Information Security Program (CRISP) standards. Assisted users with Government Furnished Equipment Laptops to connect remotely via VPN connection. Mentored select IT support staff to improve workflow and customer service turnaround. Provided training to OIT staff on better troubleshooting practices when dealing with network appliances and understanding networking principles and standards.

Served as the LAN/WAN administrator for the Fayetteville, NC Veterans Affairs Medical Center. Assisted in the development of disaster recovery plans to minimize disruption to health care operations at the medical center. Used proper planning to quickly react to network outages, power outages, hardware failures. Drafted new Standard Operating Procedures(SOP) for network vulnerability remediation standards and procedures. Ensured the network was up to VA Continuous Readiness in Information Security Program (CRISP) standards. Performed continuous network maintenance and repairs to stabilize the network and prevent future outages. Spearheaded the VA national Wi-Fi network upgrade program for the Fayetteville VAMC. Coordinated with hospital and department leadership to involve and inform employees of the VA hospital in order to maintain a smooth WiFi system install process and finish the project ahead of schedule. Nearly doubled the size of the Fayetteville LAN/WAN, which included the opening of the Wilmington VA Health Care Center, Goldsboro CBOC, U.S. Army Garrison Fort Bragg Integrated Disability Evaluation System(IDES) offices, and Camp Lejeune Marine Corps Base IDES offices, and other VA center support offices. Performed equipment acquisition duties for new clinical sites to attain the Cisco devices needed to accomplish successful activations of clinics and health care centers. Coordinated with local data circuit carriers to order as well as upgrade data circuits for LAN /WAN expansion. Planned and designed project to overhaul the Fayetteville LAN/WAN from a star topology network to a mesh topology network with the help of Metro-E/ Opt e-WAN circuits and Cloud networking technology. Implemented extensive Network security changes and drafted various Network Security Standard Operating Procedures and policies. Mentors other IT support staff on best IT troubleshooting practices, and broaden the overall IT staff knowledge base.

Telecommunications Technician/ Department of the Army Federal employee MEDCOM-DENCOM Pacific Region/ Tripler Army Medical Center Honolulu, HI 2009-2012Served as a member of the Telecom team in Tripler Army Medical Center's(TAMC) Information Management Division(IMD). Assisted in installing, modifying, maintaining relocating, adjusting, diagnosing, testing, and repairing a variety of communication systems (i.e., CISCO and Brocade Networking, Dukane and GE Telligence ProCare nurse call, overhead paging, analog and digital television, broad-band and base-band LAN systems, Pyxis, Code Blue emergency systems, phone). Assisted in hospital's network infrastructure upgrade by installing Category 6 (CAT6) network lines as well as single-mode and multi-mode Fiber Optic cabling. Assisted with the completion of TAMC's DUAL CORE project, which created a new IMD data center for emergency redundancy purposes. Played a vital role in the network upgrade from Cisco equipment to Brocade equipment by ensuring all new fiber optics were installed, terminated, and tested with Fluke equipment, and reducing network downtime to the very minimum so as not to disrupt patient care. Helped complete Oahu's first single room Neonatal Intensive Care Unit(NICU) at Tripler Army Medical Center. Installed new network and voice drops on a daily basis by reading schematics of the building infrastructure with attention to detail. Communicated and worked with on site contracting companies and workers during building renovations to ensure communications infrastructure support were installed to standard and to meet the hospital's needs. Performed all duties with patients, federal employees, service members, and contractors alike, in a very professional manner so as to reflect a good image on Tripler Army Medical Center's level of care and Pacific region Medical Command and Dental Command.

Network Support Engineer/ ContractorAT&T Mobility Network Reliability Center/ Tek SystemsRedmond, WA 2008-2009Worked as a member of the MNRC Data Core team. Conducted troubleshooting and repair operations on the nation wide AT&T Mobility Data Network. Assisted in the timely repair and recovery of data outages in all regions of the United States to include Alaska, Hawaii, and Puerto Rico. Provided repair and maintain support to assure the steady flow of operation in AT&T’s wireless GPRS data network with visibility over 10 thousand switches and routers. Experience with troubleshooting Gateway GPRS Support Nodes (GGSN). Experience working with Serving GPRS Support Nodes (SGSN) of different vendors to include Nokia, Nortel, and Ericsson. Worked as a team to ensure constant E911 capability for AT&T customers nationwide and beyond. Successfully worked with several different GPRS network providers worldwide to troubleshoot and repair inter-network roaming and international roaming. Monitored firewalls in AT&T’s National Data Centers to watch traffic flow and blockage. Assisted in monitoring and managing the 3G GPRS Core network during the early stages of the 3G Apple Iphone. Provided support to Public Safety providers and Government offices with their FES Frame Relay circuits and private APNs.

Constructed and managed organization LAN of over 1000 users to meet Fort Lewis and Department of the Army Signal standards. Ensured all workstations on the LAN were up to date on Army IAVA standards, including virus protection and security protocols. Engineered and constructed an Army (SIPR)Secret LAN during combat operations in direct support of Operation Iraqi Freedom. Assisted in building a secure (VOIP)Voice Over Internet Protocol network. Effectively put to use CISCO routers, switches and fiber optic cables to enhance network performance. Ensured all potential users were tested and investigated to meet network security requirements. Assisted in developing radio and digital communications standards for the U.S. Army's very first (SBCT)Stryker Brigade Combat Team. Implemented the use of tactical satellite systems and fiber optics to link with Army (SIPR) Secret WAN. Designed and assembled a compact tactical file storage server for combat and Army Secret operations including mapping storage for Falcon View and FBCB2. Assisted in configuring Cisco routers for use in the Stryker Command Variant vehicles, providing commanders with digital mapping systems and communication via MCS Lite systems. Constructed forward command posts under hostile conditions, providing unit command with radio and digital communications with subordinate elements. Assisted in installing and troubleshooting Army war fighting communications equipment to include: EPLRS, SINCGARS, ASIP, (FBCB2) Force XXI Battle Command Brigade and Below, Blue Force Tracker, Harris High Frequency Radio, SatCom Radio, OE254 Antenna, COM 201 Antenna. Developed a faster more efficient work order program for help desk operations. Provided close user support on various software applications and hardware issues. Assisted in design and testing of computer and tactical programs. Drafted technical documentation and operating manuals to help users and operators adapt to various types of digital and tactical radio equipment.

Administered a WAN of over 5000 users and workstations. Remotely monitored and managed workstations to update anti-virus and security protocols as well as providing Microsoft software updates and patch installations. Successfully transitioned and upgraded networks from Microsoft Windows NT/2000 to Microsoft Windows XP operating systems. Supervised server room operations and performed network maintenance by inspecting security logs, system logs, and application logs. Kept close observation of domain servers, file share servers, software management servers, Microsoft Exchange servers, and print servers to ensure maximum performance. Provided help desk and technical support to over 500 LAN users and workstations. Renovated existing LAN by running new CAT5 cabling throughout the building. Successfully created an organizational video teleconferencing system which allowed command and leadership to communicate with counterparts in Europe, Japan, as well as the continental United States. Developed and enforced network policies and procedures to ensure quality assurance and network security. Coordinated contractor and manufacturer support maintenance for selected equipment. Supervised 3 network technicians who performed help desk and technical support.