• Provide visionary leadership and direct oversight of staff working in workforce development, volunteer services, food service, and community partnerships. • Work alongside Chief Program Officer to strategize and execute programmatic objectives and key results.• Drove initiative to improve integration of Vocational Development activities more fully into recovery program curriculum and improved collaboration between the two teams.• Expanded Vocational Development’s community impact by opening two additional community-based locations.• Lead cross functional team that is providing professional training opportunities for residential and community Case Managers.• Stabilized and improved the culture and morale of multiple departments that had been neglected under previous leadership.• Training and Development of supervisors and frontline leadership.• Led team of Volunteer Coordinators to both meet the needs of the organization and further develop strong relationships with volunteers and potential donors.• Developed strategic plan to complete a full rebrand and relaunch of 3 Mission owned businesses – – Resulting in 247% increase in sales and 107% increase in customer count.• Provided primary leadership of Board of Directors committee on Social Enterprise.Phoenix Rescue Mission provide comprehensive, Christ-centered solutions for men, women and children trapped in cycles of homelessness, addiction and poverty.

• Overall store management, supervision, and policy implementation - Train, develop, and evaluate crew members and supervisors• Sales and inventory management - Organize and execute the display and signing of weekly, major promotional and seasonal merchandise• Employee staffing, training, and development - Coach and execute counseling discussions with store employees• Financial management and manage the sales/hours forecast - Schedule daily, weekly activities; prepare weekly work schedules based on store’s budgeted hours; Finalize and manage weekly payroll; Ensure compliance with all company policies and procedures and federal and state laws• Customer service leadership• Loss prevention management• Effectively communicate information to store crew and supervisors in an open and timely manner• Assist customers with their questions, problems and complaints• Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans

• Served as Co-Manager at a store with annual sales over $104,000,000. • Provided leadership, direction, and vision for 350+ associates from over 19 different countries.• Actively provided support and leadership for our E Commerce programs - Online Grocery Pickup and Ship from Store fulfillment of Walmart.com orders.• Responsible for the creation and execution of seasonal merchandise plans in consumable, grocery, and fresh departments. • Responsible for key process execution that reduced annual shrink by $283,000 and increased customer availability that led to a 3% sales increase in grocery departments.• Increased Fresh Profit over $500,000 and drove sales increase of over 4% in Fresh departments. • Responsible for planning and execution of key company program launches.• Assisted in the selection and training of new hourly supervisors and associates.• Monitored staffing levels to ensure that we were ready to provide our guests with an exceptional experience.• As Compliance Champion I insured that our store was in compliance with State, Local, and Federal regulations.• Conducted regular training sessions focused on safety and compliance.

• Functioned as the Operating Partner of a Sonic Drive In with annual sales of $1.4 million and 30 employees.• Responsible for every aspect of daily operations of the restaurant.• Responsible for all personnel decisions including selection, training, disciplinary actions when required, coaching, promotions, and oversight of store management team.• Responsible for inventory control and weekly purchasing decisions.• Created and maintained weekly schedules.• Full Profit & Loss Responsibility including cost control, budgeting, analysis of results, and projections of future results.• Worked within the community to bolster community support and build sales.• Served as a primary trainer for new leaders hired by my company• Certified Sonic Trainer of Assistant Manager Leadership Classes• Conducted regular ServSafe Food Safety Certification classes that served over 100 restaurants in the East Texas market.

• Responsible for every aspect of daily operations of a restaurant with annual sales averaging $2.4 million• Responsible for all personnel decisions including selection, recruitment, training, disciplinary actions when required, and oversight of store management team. • Responsible for inventory ordering and maintaining an exceptional level of cost control• Provided vision and direction for 50+ employees• Developed and implemented comprehensive business plan, yearly goals, and store marketing plan• Built and maintained extensive network of sales contacts in local businesses and schools• Managed vendor relationships and price negotiations• Created and provided growth and learning opportunities for Team Members and Leadership• Full Profit & Loss Responsibility including cost control, budgeting, analysis of results, and projections of future results.