• Proficiently conduct a wide range of testing types for both web and mobileapplications to ensure software quality and functionality• Utilize ADB, Android Studio, and Xcode tools to collect log files, providingcrucial insights into app performance and troubleshooting• Employ Chrome DevTools to gather detailed information about theapplication, aiding in the identification and resolution of issues• Thoroughly analyze requirements and write test cases aligned with these specifications using TestRail• Execute smoke and regression testing to scrutinize critical functionalities and assess system reliability, contributing to a stable software release• Develop SQL queries to validate data integrity in the database, ensuring thatthe software interacts correctly with stored information• Create and manage bug tickets in Jira, diligently monitoring their statusuntil resolution, and maintaining detailed records of identified issues• Interact effectively with development, product management, and QA teamsto promptly identify, report, and resolve various software issues, fostering acohesive and efficient work environment,

• Spearheaded quality assurance efforts as a coordinator for regional office training, conducting regular assessments to uphold best practices• Identified areas for enhancement in division-wide training processes, proposed effective solutions, and played a key role in implementing process improvements• Collaborated with supervisors to implement change management initiatives aligned with the organization's strategic plan, values, and mission, ensuring the growth of the organization• Developed measurable criteria for evaluating change initiatives in relation to the division's strategic plan and ensured their timely and efficient execution to meet customer needs• Assisted in designing training programs for professional development, bureau-specific training, and section-specific training