Michael Simons Email & Phone Number

Redmond, Washington, United States

- Reviewed complex issues and contacted customers to understand their problems: Acted as an advisor to customers, handling complex, repeatable, or escalated cases that could become politically charged.- Performed complex product troubleshooting and remediation: Provided technical support and expertise to resolve issues related to Azure services, ensuring.

London, United Kingdom

- Spearheaded the preliminary execution and planning across all functional areas for the launch of a new retail store in London.- Directed store operations setup, merchandise organization, and planogram implementation.- Oversaw marketing execution, provided device imaging support, and conducted systems audits.- Took charge of additional NSO logistics tasks.

Las Vegas, Nevada Area

Responsible for collaborating with team to provide world class customer service. Direct responsibility for operation processes, inventory and leading store team to success. - Use PowerBI and Microsoft CRM tools to analyse business data to create action plans for employees to increase our daily sales goals. - Scored a 97% on last Proctivi Audit- Had a.

Las Vegas, Nevada Area

• Oversaw training for entire team of 50+ including design and delivery of key Microsoft training on hardware and software. Identified training gaps and hosted regular training sessions for employees and customers.
• Chosen as Dynamics Market Champion to create and deliver training to 2,000+ retail store employees on corporate initiative for new POS/Dynamics rollout nationwide
• Voted MVP for outstanding teamwork and success in role

Las Vegas, Nevada Area

• Oversaw store training and talent development to create a high-performance Specialty Store team. Developed training to drive highest cell phone sales in all Specialty Stores.
• Supported launch of Surface Pro 1 in Las Vegas with corporate team
• Led new store training and set-up for three Specialty Stores in Detroit, McCallen, and Seattle

Greater New York City Area

• Managed and developed a 100+ team at the Times Square Flagship Store that launched Windows 8 and Surface. Executed training and onboarding program.
• Actively managed all cell phone training for the team, driving best sales in nation
• Led demo experience to launch new Surface hardware with international customers, business partners and media

Greater Seattle Area

• Led technical set-up of all demo PCs and phone experiences on sales floor.
• Provided world class customer service repairing devices and training customers on Microsoft hardware and software

Greater Seattle Area

• Delivered fun and friendly environment for customers to learn, play and experience firsthand the Microsoft Retail Store at University Village, a flagship Seattle store.
• Created playbook for Gaming Leagues that was adopted by all Microsoft Retail Stores to drive amazing experience and amplify gaming sales
• Led corporate events with Sr. Level Executives including demonstrations and personal training

Lynnwood, Wa.