·Provide prompt and accurate telephone, email, remote, and face-to-face customer support·Deliver instructions to customers while remaining calm and attentive to their needs·Consult with users, management, vendors, and technicians to assess computing needs and solutions·Maintain computer networks and related computing environments including computer hardware, systems software, applications software, in multiple configurations. ·Provide audio/visual communications setup and support for local and international conferences·Act as liaison between customers, clients, vendors, customer support teams, international support teams, and C-Suite VIPs·Assist, and occasionally lead, projects including application go-lives·Troubleshoot physical and virtual network connectivity issues, including VPN connectivity and application/client support, physical ports, virtual ports, and port assignments·Troubleshoot physical switches, hubs, routers, and patch panels·Maintain and employ excellent cable management in a variety of medical and office environments·Properly encrypt all machines and provide encryption support for devices of all types·Standard tools used each day include Active Directory, McAfee Drive Encryption, MDE User Authentication, Dameware, Command Line Utilities, Citrix Receiver, Marimba Channel Manager, NetDB, CG4, Service Matters, SharePoint, and MS Office Suite·Developed scripts for installation, mapping of network drives and shared devices, and application macros·Remediate security threats by working with enterprise teams to perform risk assessment and control·Work with local IT director and enterprise management to carry out policy implementation and training·Project lead for Windows 10 enterprise deployment consisting of 1200 device upgrades over nine months·Have always been the top ticket closer not only at the local site but within the entire enterprise·Consistently take ownership of any obstacles or issues and escalate appropriately

·Manage backup, security and user help systems·Perform system cleanups, virus removals; OS installs, and new system builds·Adhered to fluctuating daily schedule and proactively maintained network connectivity·Responded to calls for service and repairs both hardware and software based·Provided weekly, monthly, and quarterly inventory and maintained enough stock for unforeseen repairs·Provided training on critical operations of products and services for large groups and one-on-one in-services·Maintained communication in a professional manner with customers, vendors, dispatch, and supervisors·Performed daily rounding calls consisting of updating firmware, cleaning and inspecting machines for wear, installation of maintenance parts, programming key functions of device, testing network connectivity, and providing customer service·Consult with users, management, vendors, and technicians to assess computing needs and requirements·Recruit, hire, train and supervise staff, or participate in staffing decisions·Run copper and fiber optic cable and perform terminations·Evaluate the customer organization's technology use and needs and recommend improvements·Installed IP based network security systems including cameras, DVRs, cabling, control panels, switches, and routers for residential and commercial based clients·Plan and deploy SOHO and medium networks securely with wired and wireless infrastructure·Design, build, and deploy Windows Servers configured for Exchange, Direct Access, File Share, and hosting·Manage customer relations grown from an empty customer base to over 4,000 users

·Splice fiber optic cables, using hand tools, epoxy, or mechanical equipment·Onsite/remote support provided to end users to troubleshoot and repair medium to complex issues·Installation of HP networking equipment related to routing, switching, wireless and VPN·Installed and tested/toned Ethernet lines in the environment·Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary

·Provide in-store and onsite services to customers with medium to complex issues·Support consumer and small businesses ranging from 2 to 50 employees to resolve medium to complex issues·Work with teammates to develop repair processes through automation and policy·Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary·Evaluate the customer organization's technology use and needs and recommend improvements·Plan and build new Windows Server hardware to deploy as replacement equipment for end of life systems·Directly support the accounting departments of multiple resort organizations to maintain and upgrade software including QuickBooks desktop and server versions