Michael Simons Email & Phone Number

Washington, District Of Columbia

Workplace Strategy ImplementationEnd User Computing and Audio Visual

Greater Boston Area

Greater Boston Area

Client: State Street CorporationGlobal Footprint Strategy Project Manager ♦ Global IT Infrastructure coordination point for adjusting the global footprint of the client, adding approximately 5000 seats in India, 1800 in Poland, and 500 in China♦ Provide Follow-The-Sun issue escalation and risk mitigation support for the global team♦ Created and manage centralized SharePoint based form for the requesting of VDIs with appropriate personas for resources funded by the project specifically♦ Produce weekly presentations depicting progress, analysis, issues and risk to senior and executive leadership, as well as the core team♦ Lead weekly team specific meetings to increase and improve communication (network, finance, desktop, business PMO, security, etc.)

Greater Boston Area

Client: State Street CorporationServer Operating System Migration Project Manager ♦ Established repeatable process and documentation to ease and track the migration of applications onto new operating system♦ Managed a global team of PMs and technical resources responsible for hundreds of application environments♦ Created weekly Governance slides to present progress and raise issues and risks♦ Developed aggressive timelines for decommissioning of existing servers post migration

Greater Boston Area

Client: State Street CorporationDesktop Operating System Migration Project Manager♦ Oversaw the migration of two business areas totaling over 5000 desktops across North America from Windows XP to Windows 7♦ Responsible for business area issue tracking and escalation ♦ Managed a team of analysts who provided application information for packaging of applications and migrating of machines♦ Developed and communicated the roll out timeline via daily meetings with business area leads and liasons♦ Produced business and management level reporting on a weekly basis♦ Resolved technical issues and manually migrated machines both remotely and “light touch”- hardware refreshes♦ Installed applications remotely and performed other desk-side support functions for quick issue resolution and risk mitigation

Greater Boston Area

Client: State Street CorporationTransition & Transformation – IT Outsourcing♦ Responsible for development of global templates and workflows in order to onboard and provide the proper level of access for 2,500+ resources in over 147 different roles based on meetings with subject level experts across 3 separate business units♦ Entitlement request tracking and troubleshooting♦ Point of escalation for all entitlement issues reported by the new vendor♦ Coordinated and directed knowledge transfer sessions to review entitlements, audit, and scope from former subject matter experts to the new Service Delivery organization who managed the new vendor♦ Tasked with improving vendor service by coordinating additional KT sessions between Service Delivery, subject matter experts and the vendor. Determined scope, developed and executed plan to bridge the gap♦ Provided process engineers and managers of the Service Request Catalog (SRC) and Configuration Management Database (CMDB) with support in implementing these new technologies♦ Assisted in the creation of 37 complex, but repeatable, workflows which formed the first iteration of the SRC♦ Collated Business Application reports and feedback for inclusion in the CMDB ♦ Led a project centered on business application to server relationship mapping within the CMDB