Michael Simpson Email & Phone Number

Experienced Information Technology Site Leader supporting multiple locations with a demonstrated history of working in the food & beverages industry, telecom and logistics. Advanced in my current role by creating and maintaining client relations with our largest vendors and supporting 24/7 operations for past 17 years with various IT roles. Responsibilities include managing all IT aspects for full manufacturing plants and warehouses. Roles consist of server administration, training for new hires, project management, networking configuration, wan. lan, wifi, active directory and planning. Maintaining issues with full ownership in service-now related to IT operations, request, tasks and resolving incidents. Migration and separation of IT assets during and after acquisition by new employer, while also handling day to day operations and supervising employees. Active Directory administration, SharePoint, Teams and O365 expert. Administration and setup of printers, print server, SQL, security access panels and security camera servers.New network infrastructure stood up and migrated between companies during divestiture. Teams phone implementation, imaging with MDM VMWare Workstation One, Intune, Altiris, Aruba, Cisco switches. Root cause analysis and problem resolution working with Service Now with two companies simultaneously. Resolving incidents, tasks, requests and creating knowledge articles and managing.

Listed skills include Troubleshooting, Blackberry, Inventory Management, It Service Management, and 45 others.

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  The University Of Memphis

  Bba - Mis