Michael Singleton Email & Phone Number

Los Angeles Metropolitan Area

Beverly Hills, California, United States

• Daily yielding and inventory management for strategic positioning to garner more than fair share of RevPar index• Lead weekly RevMax revenue strategy meetings• Audit websites and OTA partner sites to ensure content is current and engaging to potential clientele. Maintain relationships with OTA market managers with periodic meetings to discuss strategy and in-market opportunities• Drive hotel awareness online by working with eCommerce teams on promotional campaigns, PPC/SEO, meta search results and reputation management in efforts to capture more direct business which increase revenue margins, lowers commissions & increase profitability• Daily, weekly and monthly reporting in order to recognize/identify booking/market trends in order to better understand when to flex transient / group production to heighten RevPar• Continuing to re-mix the hotels segmentation, to achieve the best profitability possible • Create, and send bi-weekly eBlast campaigns • Observe and participate in room revenue forecasting, budgeting activities • Analyze and report on weekly, monthly, annual data for all things revenue management

Greater Los Angeles Area

Hyatt Regency Los Angeles. Operations / Rooms Division Management

Los Angeles, California

Hyatt Regency Los Angeles. Training and Development, Human Resources

Long Beach, California

Westin Long Beach

San Francisco Bay Area

Operations Manager overseeing two properties, The White Swan Inn and Petite Auberge, between bustling Union Square and Nob Hill Districts of San FranciscoLead front office, housekeeping, food/beverage and maintenance operation teamCollaborate with corporate team on development on training and associate development initiatives to rollout company-wideLead all payroll, HR and accounts receivables/payables efforts at property levelAssist general manager throughout 2017 budget season and with CapEx and outlining timeline for multi-property renovations

San Francisco

Park Central San Francisco, former Westin Market Street (681 rooms)

San Francisco

Westin Market Street San Francisco (681 rooms)Promoted to Reservation Manager after ownership change and property management system conversion. Lead reservations team during brand conversion from Westin to Park Central San Francisco.

Berkeley, Ca

Concord, Ca

Hilton Concord, CA (329 rooms)

Emeryville, Ca

Liaise with clients and global network of over 8,000 filmmakers to ensure successful U.S. small business video productions.Cultivate relationships with newly recruited filmmakers to hone their skills and maintain high quality assurance levels for all videos produced.Collaborate with IT and Product Development departments to ensure all products are functioning at maximum capacity, thereby maintaining high levels of client satisfaction. Provide technical support to clients with issues related to web browsers, plug-ins, operating system settings, analytics and custom video player applications for social networking websites such as Facebook, etc.Troubleshoot client concerns, such as issues with video embed code, online video syndication websites (YouTube, Google Places, etc.), financial transactions and pre/post-productions processes.Manage relationships with partners to handle escalated clients situations.Create promotional video montages using online video editing tools in order to enhance clients’ online advertisement campaigns.Offer strategic client consultations to increase their Internet presence / traffic to their websites.Streamline communication delivery of client issues leading to faster turnaround and increased customer satisfaction scores.Support of sales for major and small business accounts.Support East and West regional teams with projects, proposals and presentations to close new business.Primary weekend client advocate / effectively resolve escalations as they arise.

Berkeley, Ca

Hotel Durant Berkeley, CA

Berkeley, Ca

Berkeley, Ca