Michael Singleton Email & Phone Number

Toronto, Canada Area

• Determined approval on personal mortgages, construction mortgages, home equity lines of credit, and personal loans totaling $8.0MM.
• Advised members on investments in GICs, Index-linked GICs, Class A Shares, and high-interest savings accounts totaling $8.0MM in sales.
• Actively referred new and existing members to Senior Wealth and Business advisors when necessary.
• Proactively sought out new business through sales calls, attending sponsored events, business seminars, leading community walks, and organizing events for a new branch.
• Trained new frontline staff in branch policies and procedures, customer service and referrals, credit union products, and banking systems.

Taipei City, Taiwan

• Instructed 200 ESL students from age 3 to 12 in English phonics and grammar.
• Designed and implemented engaging English activities for varying ages and proficiencies.
• Successfully prepared and taught demo lessons for monthly open houses to sell company services to prospective parents.

Yesan-gun, Chungcheongnam-do, Korea

• Instructed 650 ESL students in English listening and speaking skills during 22 weekly classes.
• Prepared and delivered sixty current-event discussion topics and presentations for adult learners.

Fayetteville, North Carolina Area

• Determined approval on credit card, vehicle, and personal loan applications totaling $200M.
• Worked with senior loan officers to cross-sell Credit Union products and services by evaluating account history and analyzing credit reports to elicit sales opportunities.
• Evaluated credit reports for current obligations, bankruptcies, collection accounts, payments due, and high debt-to-credit ratios.
• Instructed applicants on credit improvement methods, including paying off collections, establishing repayment history, and paying down credit cards while ensuring customer satisfaction.
• Trained and supervised eight new Financial Services Officers on proprietary account management software, Visa’s card system application, daily operations, common issues, and customer service.