Michael Sitthivong
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Michael Sitthivong Email & Phone Number

Monorail Pilot at Walt Disney World
Location: Orlando, Florida, United States 11 work roles 2 schools
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Current company
Role
Monorail Pilot
Location
Orlando, Florida, United States
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Michael Sitthivong is listed as Monorail Pilot at Walt Disney World, a with 23063 employees, based in Orlando, Florida, United States. AeroLeads shows a matched LinkedIn profile for Michael Sitthivong.

Michael Sitthivong previously worked as Resort Concierge at Walt Disney World and Attraction Cast Member (Tomorrowland) at Walt Disney World. Michael Sitthivong holds Associate Of Science - As To Bs, Hospitality Administration/Management from Valencia College.

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Walt Disney World

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Profile bio

About Michael Sitthivong

I began my Hospitality journey in 2019 when I started working at Universal as an attractions attendant, shortly after I realized that being an engineering major really was not for me and I enjoyed Hospitality even more so I switched my degree to Hospitality Management with a concentration in Theme parks and attractions. At that time I began my career at the Walt Disney Company at Disney World. I started in Parking Operations at Disney's Hollywood Studios (formally MGM studios), then I went to the Opening team for the Disney Skyliner. Shortly after I transferred to the Walt Disney World Monorail System where I spent a lot of my career, I became a Trainer and Relief Coordinator while in that role as well. However, my journey has not stopped there, during the COVID-19 Pandemic I had the opportunity to go re-open an attraction before being pulled back to Monorails, I had the amazing opportunity to work at Test Track over at Epcot. Then I went to Kilimanjaro Safaris for a few months prior to returning to Monorails. At this time I have changed roles to work as a resort concierge at Disney's All Stars Sports Resort. My desire to be a leader in this industry has also granted me the opportunity to be an Assistant Supervisor at SeaWorld Orlando, which was an excellent opportunity for me to showcase my knowledge and skills. During my time there I learned a lot and use that experience as I continue with my career. My current career goal is to be the President of Disney's Parks Experiences and Products segment.

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Walt Disney World
Walt Disney World
Monorail Pilot
lake buena vista, florida, united states
Employees
23063
AeroLeads page
11 roles

Michael Sitthivong work experience

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Monorail Pilot

Current

Orlando, Florida, United States

As a trainer, I was responsible for ensuring Cast members were properly trained for both platform and drive operations. I also had the opportunity to help with THALES testing, which entailed piloting trains with new software that altered speed zones, hold points, and protections on the trains.- In my tenure as a trainer, I was hand-picked by the COT to assist with implementing Train Me for transportation. This included attending meetings with other modes of transportation, training trainers on the system, supervising the rollout of the system, and troubleshooting issues. That arose.- As an Operations Coordinator, I was tasked with show quality which entailed ensuring all trains and platforms were clean. The TTC and Magic Kingdom stations had the appropriate floor and gate markers and replaced them as needed. I also ensured all our vehicles were vacuumed and washed weekly.- In my tenure as an Operations Coordinator, I was tasked with tracking our efficiency nightly during the Magic Kingdom Park exit. This included counting every guest that boarded the trains, times the trains entered, parked, doors open to close, and then departed. I compiled all this information and entered it into an Excel worksheet that was submitted to industrial engineering weekly.- As a monorail cast member, I was on the safety team where I helped to survey all our equipment and platforms and then I relayed any concerns to leaders. For most issues I put in a work order on Maximo or partnered with engineering, I relayed the concern and work order number to leaders so they could follow up on issues to ensure they were being addressed.

Sep 2019 - Present

Resort Concierge

As a resort concierge cast member my job is to ensure a smooth, efficient, and magical check-in and checkout process for our guests. Assist guests with any and all needs to ensure they have a magical trip by utilizing various computer systems and internal programs. Provide guest service recovery as needed which includes but is not limited to dining credits, No strings attached vouchers, Lightning lane recovery and refunds as deemed appropriate.

May 2023 - Mar 2024

Attraction Cast Member (Tomorrowland)

Lake Buena Vista, Florida, United States

Ensure the safe and efficient operation of attractions located in Tomorrowland in the Magic Kingdom at the Walt Disney World Resort. Thematically greet and engage guests to immerse them into the land, Assist guests with access disabilities and provided DAS return times for eligible guests, respond to guest situations, and provided guest recovery as necessary. Assist guests with Lightning Lane and the Genie+ system, and ensure our guests are receiving the best possible Disney experience.

Oct 2022 - Jun 2023

Attractions Cast Member (Fantasyland)

Orlando, Florida, United States

Ensure the safe and efficient operation of attractions located in Fantasyland in the Magic Kingdom at the Walt Disney World Resort. Thematically greet and engage guests to immerse them into the land, Assist guests with access disabilities and provided DAS return times for eligible guests, respond to guest situations, and provided guest recovery as necessary. Assist guests with Lightning Lane and the Genie+ system, and ensure our guests are receiving the best possible Disney experience.

Aug 2022 - Nov 2022

Medical Spa Office Administrator

Aesthetics Health And Wellness Med Spa

St Cloud, Florida, United States

Manage our Red Cross Training Program for CPR/AED/ First Aid, BLS, CPR for the professional Rescuer, and Babysitter training through the American Red Cross as a Licensed Training Provider. Interact with customers by phone, email, or in person to provide information. Answer multi-line phone system, routing calls, deliver messages to staff, and greet visitors. Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions. Support Senior Nurse Practitioner and Doctor with proactive correspondence management, document coordination, and customer relations.

Assistant Supervisor

Orlando, Florida, United States

Inspected equipment and facilities for signs of wear or damage impacting safety daily. Ensured the day-to-day operation of assigned areas remained efficient, Audit and coached and rewarded ambassadors for their performance on the job. Ensured the operation was well staffed and remained within budget constraints. Responded and oversaw service downtimes, addressed guest complaints, and provided guest recovery as necessary while on duty. Responded to guest injuries and illnesses and provided First aid as necessary.

Jul 2021 - Dec 2021

Attractions Cast Member (Kilimanjaro Safaris)

Orlando, Florida, United States

Ensured safe operation of the attraction and animals while driving an open-air safari truck. Educated guests on over 20 species of animals that lived in the Harambe Wildlife Reserve. Assisted guests with access disabilities and provided DAS return times for eligible guests and responded to guest situations and provided recovery as necessary.

Feb 2021 - Mar 2021

Attractions Cast Member (Test Track)

Orlando, Florida, United States

COVID-19 Displacement. Ensured safe operation of the attraction and complex ride systems, control tower trained, oversaw ride evacuations, and conducted evacuations when deemed appropriate. Assisted guests with access disabilities and provided DAS return times for eligible guests, responded to guest situations, and provided guest recovery as necessary.

Jul 2020 - Dec 2020

Disney Skyliner Opening Team

Orlando, Florida, United States

Ensured safe operation of an advanced gondola system. Control tower trained and monitored the operation and efficiency of 3 gondola lines at a time. Assisted guests with access disabilities with loading and unloading from the gondola cabins. Responded to guest situations and provided recovery as necessary.

Jul 2019 - Aug 2019

Transportation Parking

Disney World

Greet guests as they arrive and begin their day at the Walt Disney World Resort. Assist in directing guests where to park and ensure their safety while efficiently parking them. Responsible for the operation of the Trams for both driving and delivering spiels. Engaged with guest via pin boards or stickers to ensure they have a positive Disney experience.

Mar 2019 - Jul 2019

Attractions Attendant

Orlando, Florida, United States

Followed attractions requirements for guests and offered alternet options for those under the minimum requirements. Controls trained Team members, ensured the safe operation of the Incredible Hulk Rollercoaster, and coordinated ride evacuations as necessary. Metal Detection trained, ensure guests were properly screened and ensured that they didn't bring any items into the attraction to prevent injury. Used thematic greetings and spiels to ensure guests were being immersed into their experience.

Jan 2019 - Aug 2019
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2 education records

Michael Sitthivong education

Associate Of Science - As To Bs, Hospitality Administration/Management

AS to BS program from Valencia College, 3.2 GPA

FAQ

Frequently asked questions about Michael Sitthivong

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What company does Michael Sitthivong work for?

Michael Sitthivong works for Walt Disney World.

What is Michael Sitthivong's role at Walt Disney World?

Michael Sitthivong is listed as Monorail Pilot at Walt Disney World.

Where is Michael Sitthivong based?

Michael Sitthivong is based in Orlando, Florida, United States while working with Walt Disney World.

What companies has Michael Sitthivong worked for?

Michael Sitthivong has worked for Walt Disney World, Aesthetics Health And Wellness Med Spa, Seaworld Parks & Entertainment, and Universal Orlando Resort.

Who are Michael Sitthivong's colleagues at Walt Disney World?

Michael Sitthivong's colleagues at Walt Disney World include Jocelyn Dias, April Dorsey, Rodney Yarbrough, Shelly Langford, and Mike Dakoolguy58.

How can I contact Michael Sitthivong?

You can use AeroLeads to view verified contact signals for Michael Sitthivong at Walt Disney World, including work email, phone, and LinkedIn data when available.

What schools did Michael Sitthivong attend?

Michael Sitthivong holds Associate Of Science - As To Bs, Hospitality Administration/Management from Valencia College.

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