Michael Skly Email & Phone Number

Chicago, Illinois

• Regional Manager of IT Operations and Support Services for the Paul Hastings – US East offices, including: Chicago, New York, Washington D.C., Atlanta, Houston, and Sao Paulo• Project Manager for global IT initiatives spanning 20 offices across 4 continents, utilizing the Agile project management approach and Scrum methodologies, with advanced proficiency in Atlassian – Jira & Confluence Portfolio Project Management suite• Serve as a Business Analyst to promote new technologies to meet the global IT business needs by offering solutions to technology challenges and/or processes to improve efficiencies• Manage and maintain various intake and reporting tools associated with IT ServiceDesk ticketing systems, as well as our asset management software• Oversee a team of 16 local IT professionals, including local IT Managers, Senior IT Analysts, and Support staff• Deal directly with the firm’s CIO, Director of IT Operations, Director of Business Operations, and Office Chairs to collaborate on results driven work initiatives

Chicago, Illinois

• Performed implementation, maintenance, and troubleshooting of Enterprise Microsoft Windows servers• Responsible for all Telecommunications and WAN circuits, including: deployment and maintenance of Cisco IP phones, Unity voicemail including Unified Messaging, wireless technologies, Blackberry Enterprise Server and devices, voice ISDN-PRI's, WAN Circuits, analog lines, and all voice and data ordering and invoices• Project Manager for the implementation of a new data infrastructure along with Cisco IP Telephony during a major move into a new location• Responsible for creating/deleting system accounts in all systems, including, but not limited to: Cisco Call Manager, Cisco Unity, Blackberry BES, Windows Active Directory for Users and Computers, SQL Enterprise Manager, etc.• Responsible for creating and deploying laptop/desktop images using Microsoft sysprep utility along with Symantic Ghost multicasting software; also in charge of software deployment using Active Directory Group Policy, or Wininstall software package• Responsible for troubleshooting voice and data networking issues; also implementation of all voice and data circuits• Served as 2nd and 3rd level for IS helpdesk calls- PC software and hardware, as well as all network printers

Niles, Illinois

• Served as Analyst and Administrator of all voice services for over 20 HALO locations across the US• Maintained all Lucent/Avaya PBX's and Voicemail Systems, including: Definity G3, Merlin Legend, Intuity Audix, Merlin Mail, as well as, NEC switch with AVT Voicemail. This included troubleshooting at all levels of system support, performing moves, adds, and changes, cross-connects, and various upgrades • Performed traffic studies on phone systems to determine optimum trunking levels• Worked as liaison between Local Exchange Providers, Long Distance Providers, and Toll Free Providers. This included ordering services, troubleshooting problems with our DS3 and all voice T1's associated, ISDN BRI and PRI lines, POTS lines, and Centrex Services• Responsible for auditing and approving bills for numerous HALO sites and bills for all wireless voice equipment such as AT&T wireless account with over 100 users and Skytel Pager account with approximately 25 users Experience with various desktop support issues, as well as data networking issues involving Cisco routers, switches, and firewall administration

Chicago, Illinois

• Supervised all aspects of Hoteling for PwC Chicago office of over 1000 users • Responsible for maintenance of PBX server, Dial-In Voice Response Unit, and Hoteling File Server • Maintained Lucent Phone Switch and Audix Voicemail System by performing additions/deletions and various changes • Consulted with partners and managers to determine office needs and priorities • Oversaw entire Lotus Notes based Hoteling database • Developed and implemented new procedures for more effective and efficient service • Coordinated and organized office moves between various departments • Maintained Hoteling records and produced monthly occupancy data reports to determine space needs • Held weekly orientation for new staff to discuss Hoteling system and procedures, as well as, overall concept