Michael Slonimer Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Teach various courses in the Hospitality & Tourism Management programProvide customer‐centric approach to delivering and training hospitality and customer service skills in related fields within both fieldsApply adult learning principles to maximize classroom group dynamicsProvide guidance, coaching, and feedback to students based on individual performance

Toronto, Ontario, Canada

Developed lesson plans, assignments, exams, and course assessmentsIncorporated various teaching/learning methods to meet course objectivesGuided class discussions while encouraging debate and feedback by studentsEncouraged students to develop skills through critical thought and reflectionCollaborated with faculty to develop new program materials including course outlines and curriculum

Toronto, Canada Area

Developed sustainable service culture to manage a diverse group of clienteleAchieved annual sales of $11 million, while maintaining historical guest reviewsResponsible for front of house personnel programDeveloped and updated cocktail menus and tequila listings with beverage managerAchieved key metric results by progressively lowering inventory turnover ratioPlanned and approved large group bookings ensuring costing and labour parametersManaged… Show more Developed sustainable service culture to manage a diverse group of clienteleAchieved annual sales of $11 million, while maintaining historical guest reviewsResponsible for front of house personnel programDeveloped and updated cocktail menus and tequila listings with beverage managerAchieved key metric results by progressively lowering inventory turnover ratioPlanned and approved large group bookings ensuring costing and labour parametersManaged and resolved negative reviews and service experience shortfallsAchieved resolutions to retain customers and build goodwillRaised overall google review score to highest level in four years Show less

150 King St. West, Toronto, On

Developed operation plans to achieve company KPI's related to employee engagement, customer service, productivity, and profitabilityOversaw bar and beverage program including inventory and quality control, and orderingMaintained lowest company inventory turnover ratios for liquor, wine, and beer categoriesManaged cheque book and prepared profit reporting statements, and present results and determine action plans with management team at weekly results… Show more Developed operation plans to achieve company KPI's related to employee engagement, customer service, productivity, and profitabilityOversaw bar and beverage program including inventory and quality control, and orderingMaintained lowest company inventory turnover ratios for liquor, wine, and beer categoriesManaged cheque book and prepared profit reporting statements, and present results and determine action plans with management team at weekly results meetingsReviewed historical sales volumes to determine quarterly staffing needs, and plan alltraining and development programs for all front of house positionsCreated weekly front of house schedule for over 150 staff members, and ensure a balanced schedule that satisfy labour goals, and employee morale Show less

Toronto, Canada Area

The Manager in Training (MIT) program at Four Seasons is designed to give participants the tools they need to accelerate their careers and succeed as future leadersReceived exposure to operations, training, management, and project work. Assisted in the creation of opening procedure scheduleSet up layouts of the stewarding and room service departments in new hotelSupported execution of service in all Food & Beverage department areas including, in‐room dining, F&B outlets,… Show more The Manager in Training (MIT) program at Four Seasons is designed to give participants the tools they need to accelerate their careers and succeed as future leadersReceived exposure to operations, training, management, and project work. Assisted in the creation of opening procedure scheduleSet up layouts of the stewarding and room service departments in new hotelSupported execution of service in all Food & Beverage department areas including, in‐room dining, F&B outlets, banquets, staff cafeteria, and stewarding areas Show less

Toronto, Ontario, Canada

Worked in teams with other guides in order to properly execute all planned events and activitiesUtilized strong interpersonal and coordination skills in order to effectively engage and communicate with team members and clients in order to trouble shoot and solve any problems or service shortfallsGuided student groups on educational trips throughout French Canada, and the Canadian and United States capital regionsEngaged students and teachers in enriched first hand… Show more Worked in teams with other guides in order to properly execute all planned events and activitiesUtilized strong interpersonal and coordination skills in order to effectively engage and communicate with team members and clients in order to trouble shoot and solve any problems or service shortfallsGuided student groups on educational trips throughout French Canada, and the Canadian and United States capital regionsEngaged students and teachers in enriched first hand historical tour activities including walking tours and other educational games and activitiesLearned and memorized large amounts of relevant historical materials aimed at targeted audience, and presented materials using exciting and entertaining methods Show less

Earls 16Th Ave - Calgary

Planned overall needs of the business and executing daily customer service operationsEngaged and encouraged leaders to work in their business by supporting partners in order to deliver excellent dining experiences, and work on the business by planning, developing, and executing activities to build and improve service execution, and partner developmentBalance service standards with costs to ensure profitability including implementation and execution of cost control and service… Show more Planned overall needs of the business and executing daily customer service operationsEngaged and encouraged leaders to work in their business by supporting partners in order to deliver excellent dining experiences, and work on the business by planning, developing, and executing activities to build and improve service execution, and partner developmentBalance service standards with costs to ensure profitability including implementation and execution of cost control and service quality systemsPromote engaging guest service in order to create memorable dining experiencesResponsible for training and developing all front of house positions including setters, hosts, servers, bartenders, shift leaders, and senior leadership positionsCreate weekly front of house schedules by creating and using prepared proforma forecastsWork with leadership team to plan and create quarterly operational and partner development plans to enhance performance and customer service executionWork alongside back of house leadership team to ensure consistent sanitation, food quality, and presentation standards Show less

Earls 16Th Ave - Calgary

Canmore, Alberta, Canada

Internship opportunity that allowed for the opportunity to put classroom experience to work and to see hotel operations first handWorked in various departments and operations in hotel property including facilities management, room service, housekeeping, front desk, meetings and banquets, and food and beverageGained food service and bartending experience throughout propertyProvided a La Carte breakfast and lunch service to guests in hotel restaurant, including room… Show more Internship opportunity that allowed for the opportunity to put classroom experience to work and to see hotel operations first handWorked in various departments and operations in hotel property including facilities management, room service, housekeeping, front desk, meetings and banquets, and food and beverageGained food service and bartending experience throughout propertyProvided a La Carte breakfast and lunch service to guests in hotel restaurant, including room service orders and deliveryResponsible for setup and tear down of meetings, banquets, and other events in hotels meeting and banquet facilitiesApplied classroom knowledge to work by providing input and ideas into room configuration setup, and meeting and banquet executionHandled payment transactions and daily transaction reconciliation submissions Show less

Calgary, Alberta, Canada

Led a young team of employees in the execution and delivery of quick service meal options at various facilities throughout amusement parkA unique opportunity working with middle school and high school students, many who were in their very first employment experiencePatience and mentoring skills were two critical skills that were required to train, develop healthy work habits and behaviorsShared responsibility of holding monthly performance review meetings with employees… Show more Led a young team of employees in the execution and delivery of quick service meal options at various facilities throughout amusement parkA unique opportunity working with middle school and high school students, many who were in their very first employment experiencePatience and mentoring skills were two critical skills that were required to train, develop healthy work habits and behaviorsShared responsibility of holding monthly performance review meetings with employees to provide timely feedback in order to help their personal development, and to improve service by eliminating performance gapsWorked with employees to undertake basic food preparationConducted monthly ending inventory counts and prepared monthly inventory and cost reports Show less

Calgary, Alberta, Canada

Followed daily tasks and routines outlined by Sous Chefs and Head ChefPerfect station set-ups and closes daily for serviceExecuted dishes to perfect Earls' standardAssisted team member in maintaining a clean and safe working environment

Bachelor Of Commerce - Bcom, Hospitality & Tourism Management

Diploma, Hotel & Restaurant Management