Michael Slonimer Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Teach various courses in the Hospitality & Tourism Management programProvide customer‐centric approach to delivering and training hospitality and customer service skills in related fields within both fieldsApply adult learning principles to maximize classroom group dynamicsProvide guidance, coaching, and feedback to students based on individual performance

Toronto, Ontario, Canada

Developed lesson plans, assignments, exams, and course assessmentsIncorporated various teaching/learning methods to meet course objectivesGuided class discussions while encouraging debate and feedback by studentsEncouraged students to develop skills through critical thought and reflectionCollaborated with faculty to develop new program materials including.

Toronto, Canada Area

Developed sustainable service culture to manage a diverse group of clienteleAchieved annual sales of $11 million, while maintaining historical guest reviewsResponsible for front of house personnel programDeveloped and updated cocktail menus and tequila listings with beverage managerAchieved key metric results by progressively lowering inventory turnover.

150 King St. West, Toronto, ON

Developed operation plans to achieve company KPI's related to employee engagement, customer service, productivity, and profitabilityOversaw bar and beverage program including inventory and quality control, and orderingMaintained lowest company inventory turnover ratios for liquor, wine, and beer categoriesManaged cheque book and prepared profit reporting.

Toronto, Canada Area

The Manager in Training (MIT) program at Four Seasons is designed to give participants the tools they need to accelerate their careers and succeed as future leadersReceived exposure to operations, training, management, and project work. Assisted in the creation of opening procedure scheduleSet up layouts of the stewarding and room service departments in.

Toronto, Ontario, Canada

Worked in teams with other guides in order to properly execute all planned events and activitiesUtilized strong interpersonal and coordination skills in order to effectively engage and communicate with team members and clients in order to trouble shoot and solve any problems or service shortfallsGuided student groups on educational trips throughout French.

Earls 16th Ave - Calgary

Planned overall needs of the business and executing daily customer service operationsEngaged and encouraged leaders to work in their business by supporting partners in order to deliver excellent dining experiences, and work on the business by planning, developing, and executing activities to build and improve service execution, and partner.

Earls 16th Ave - Calgary

Canmore, Alberta, Canada

Internship opportunity that allowed for the opportunity to put classroom experience to work and to see hotel operations first handWorked in various departments and operations in hotel property including facilities management, room service, housekeeping, front desk, meetings and banquets, and food and beverageGained food service and bartending experience.

Calgary, Alberta, Canada

Led a young team of employees in the execution and delivery of quick service meal options at various facilities throughout amusement parkA unique opportunity working with middle school and high school students, many who were in their very first employment experiencePatience and mentoring skills were two critical skills that were required to train, develop.

Calgary, Alberta, Canada

Followed daily tasks and routines outlined by Sous Chefs and Head ChefPerfect station set-ups and closes daily for serviceExecuted dishes to perfect Earls' standardAssisted team member in maintaining a clean and safe working environment

Bachelor Of Commerce - Bcom, Hospitality & Tourism Management

Diploma, Hotel & Restaurant Management