Michael Small Email & Phone Number

Plainfield, Nj, Us

Plainfield, Nj, Us

Secaucus, New Jersey, United States

System Test• System setup in test• System updates and verification• Execution of system test scripts and process •System Failure Analysis and Repair •Identification of error codes• Troubleshooting of system errors for corrective actions •Execution of system hardware repairs per proper procedures• Issue Resolution •Manage/escalate issues impacting systems in test and communicate to Peer technicians, Team Lead and Supervisors •Continuous Improvement / 5S Support •Work with extended team to identify and execute process improvements / 5S actions •Organize an Excel sheet to monitor test failures, solutions, and track effectiveness of troubleshooting•Manage/escalate issues impacting systems in test and address to Team Specialists and Engineering•Manage/track inventory of products inside and outside of the Quality testing area•Supervise a small team of technicians and provide technical and physical support•Delegate daily tasks and responsibilities to team•Attend key meetings between several departments to discuss short-term and long-term goals

Greater New York City Area

● Provide administrative support by answering any calls to the front desk, greeting students, making appointments for students with their EOP advisers, and adjusting staff schedules using Google Calendar.● File and manage student documents on Microsoft Excel.

Greater New York City Area

• Performed water tests for customers and provided advice as well as recommendations to cure their pool.•Worked closely with the assistant manager to stock shelves, organize shipments, and aid customers at checkout.