Michael Smart Email & Phone Number

Aberdeen, Gb

Aberdeen, Scotland, United Kingdom

Aberdeen, Scotland, United Kingdom

Sales Controller/ Arnold Clark / Aug 2015 – PresentMy role within Arnold Clark saw me recognised as consistently being in the top 2 sales positions with 98%+ customer satisfaction, this had been achieved through building excellent rapport and utilsing key communication skills. I successfully exceeded the annual target by 38% in 2023and is on track to do similar in 2024, exceeding organisational objectives. Additionally, I oversaw extensive finance documentation. Furthermore, I provided key advice to customers in order to assist them in choosing the right vehicle for them, whilst also coordinating the order and delivery of vehicles to ensure customer satisfaction.

Aberdeen, Scotland, United Kingdom

Alberta, Canada

Here, I collaborated with key internal stakeholders to establish Standard Operating Procedures (SOPs) in alignment with all short and long- term growth strategies. As part of my role I was challenged with establishing new business, increasing customer spend as well as sourcing, costing and delivering projects within customer budget and maximising company profit. Within this capacity, I proved instrumental in growing the business, managing day-to-day operations, and driving sustained commercial growth through the development and deployment of strategic market share / revenue initiatives, acting as a thought leader within the business, driving innovation cross-functionally through the development and inspiration of new ideas, connecting research, insights and analytical capabilities. I maintained a comprehensive understanding of the market to coordinate the organisation’s sales strategy by researching competitive landscapes, analysing trends, and developing supplier/client networks. Furthermore, I demonstrated continued success in identifying profitable opportunities, securing new clients, significantly growing the portfolio, and exceeding sales targets year-on-year. Throughout my time here I proactively identified, negotiated and secured new commercial contracts by building robust professional relationships with potential clients. Latterly, I achieved long-term revenue growth for clients by coordinating with key stakeholders, gathering requirements, cultivating value propositions, and ensuring that objectives were accomplished.

Alberta, Canada

Here, I collaborated with key internal stakeholders to establish Standard Operating Procedures (SOPs) in alignment with all short and long- term growth strategies. As part of my role I was challenged with establishing new business, increasing customer spend as well as sourcing, costing and delivering projects within customer budget and maximising company profit. Within this capacity, I proved instrumental in growing the business, managing day-to-day operations, and driving sustained commercial growth through the development and deployment of strategic market share / revenue initiatives, acting as a thought leader within the business, driving innovation cross-functionally through the development and inspiration of new ideas, connecting research, insights and analytical capabilities. I maintained a comprehensive understanding of the market to coordinate the organisation’s sales strategy by researching competitive landscapes, analysing trends, and developing supplier/client networks. Furthermore, I demonstrated continued success in identifying profitable opportunities, securing new clients, significantly growing the portfolio, and exceeding sales targets year-on-year. Throughout my time here I proactively identified, negotiated and secured new commercial contracts by building robust professional relationships with potential clients. Latterly, I achieved long-term revenue growth for clients by coordinating with key stakeholders, gathering requirements, cultivating value propositions, and ensuring that objectives were accomplished.